Manager - Rider Training & Quality - #43722

Talabat


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description Summary As the leader of the Rider (Delivery-Heroes) management team your role will focus on leading the execution of the Delivery-Hero lifecycle strategy via training, quality assurance, financial wellbeing, safety & community engagement. Your mission is to plan, implement and deliver a world class Hero value proposition. You will establish relationships and trust with colleagues & Heroes and drive strategy with compassion and integrity What’s On Your Plate?
  • Develop and implement strategies to improve talabat delivery-hero (hero) value proposition for UAE to attract & retain the best compliant heroes on the talabat platform
  • Analyze hero quality metrics and hero net promoter score to identify areas for improvement and optimize hero acquisition and onboarding experience
  • Design learning courses, training programs, and workshops for heroes to successfully deliver world class experiences to vendors and customers
  • Collaborate cross-functionally with Public Affairs, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing hero engagement and satisfaction
  • Implement strategies to limit hero churn and improve hero retention, ensuring a sustainable and stable hero base
  • Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge
  • Apply data analytics and reporting tools to track and measure the effectiveness of hero growth initiatives, providing concrete insights to optimize results
What Did We Order?
  • A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, human resource leadership and / or start-ups
  • Possess functional expertise in community engagement, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
  • Unwavering grit, resiliently tackling daily challenges, driven to deliver exceptional service to our Customers, Vendors, and Delivery-Heroes amidst ever-changing landscapes
  • Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment
  • Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners
  • Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams
  • A data-driven approach and the ability to translate data into concrete insights through sound business judgment
  • Excellent organizational skills and a self-starter approach
  • Masters in Business is a plus

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