Manager - Workforce Productivity - Madinat Jumeirah Resort

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Productivity Manager to join Madinat Jumeirah Resort. The main duties and responsibilities of this role:

• Develop and implement workforce planning strategies based on occupancy levels and F&B covers.
• Optimize staffing schedules to ensure adequate coverage during peak and off-peak times.
• Collaborate with department heads to forecast labor needs and adjust workforce plans accordingly.
• Develop and manage a comprehensive project plan that outlines all phases of the productivity tool implementation, including scope, timelines, resources, and deliverables. Ensure that the plan aligns with organizational objectives and stakeholder expectations.
• Primary driver and lead for the execution of the project by coordinating with cross-functional teams, monitoring progress, and ensuring that milestones are met on time and within budget. Address any issues or roadblocks promptly to keep the project on track.
• Engage with key stakeholders (such as department heads, IT, HR, and end-users) to gather requirements, provide updates, and ensure that their needs are addressed throughout the implementation process. Facilitate regular meetings and communication to keep everyone informed and involved.
• Develop and execute a training and support program to ensure that all users are proficient in using the new productivity tool. This includes creating training materials, conducting workshops, and providing ongoing support to address any questions or issues that arise post-implementation.
• Monitor and analyze productivity metrics, including labor costs, F&B covers, and occupancy rates.
• Conduct regular audits to assess operational efficiency and identify areas for improvement.
• Prepare and present productivity reports to senior management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 5 years of experience in a productivity or operations management role within the hospitality industry.
• Proficiency in workforce management software and productivity tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong leadership and team management abilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.