Manager/Cyber Project Delivery & Assurance
e& UAE
Date: 9 hours ago
City: Dubai
Contract type: Full time
Key Responsibilities
JOB DESCRIPTION
Key Responsibilities :
Qualifications
Qualifications & Experience :
Use your personal email id to register and apply for this role.
We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]
JOB DESCRIPTION
- Manages and coordinates delivery of products, services and solutions to enterprise customers.
- Manages and coordinates the technical complaint handling process to solve customer concerns/ issues in a prompt and efficient way.
- Develops project plan for large projects and manages execution by all concerned internal and external parties to deliver in time and with required quality.
- Follows-up on all delivery related issues and pro-actively reports to KAMs and Sector Managers about current status and potential installation or maintenance concerns.
- Monitors and understands Etisalat’s and customers’ network and infrastructure to ensure its availability for upcoming projects and removes road-blockers for ongoing projects if necessary.
- Establishes, builds and maintains relationships with customer’s respective organization and maintains integrity with all internal and customer related responsibilities.
- Resolves issues or escalates if required and highlights implications to the project deliverables/ outcome.
- Translates and analyzes technical requirements from proposals and contracts and translates them into specific action plans.
- Participates in pre-sales/ bid-management process (as required).
- Communicates effectively to customers about installation and maintenance status to manage expectations.
- Maintains permanent relationships with customers and successfully coordinates service delivery related functions.
- Implements service quality standards and practices in compliance with corporate standards, procedures and guidelines.
- Implements, reviews and continuously enhances customer service strategies, procedures and programs to ensure prompt and effective resolution of all customer related issues and concerns.
- Develops and evaluates service delivery KPIs to monitor customer support effectiveness and service quality.
- Manages, monitors and evaluates the section’s on-going performance and quality of its output and services.
- Provides clear direction, sets targets, prioritizes tasks and assigns responsibilities for the Service Delivery team.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5+ years of experience in IT service management and delivery, with at least 5 years in a leadership role.
Key Responsibilities :
Qualifications
Qualifications & Experience :
Use your personal email id to register and apply for this role.
We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Consultant Pediatric Urology - Saudi Arabia
Allocation Assist Middle East,
Dubai
2 hours ago
Job Title: Consultant Pediatric Urology - Hospital Job Vacancy in Saudi ArabiaCompany: Allocation Assist Middle EastWe are looking for a highly skilled and experienced Pediatric Urology Consultant to join our team in Saudi Arabia. With a rapidly growing healthcare industry, this is an exciting opportunity for a dedicated and passionate individual to make a significant impact in improving the health...
Consultant Pediatric Interventional Cardiologist - Saudi Arabia
Allocation Assist Middle East,
Dubai
3 hours ago
Job Title: Consultant Pediatric Interventional CardiologistCompany: Allocation Assist Middle EastLocation: Saudi ArabiaAre you a highly skilled Pediatric Interventional Cardiologist looking for a new and exciting opportunity? Do you have a passion for providing exceptional patient care and making a positive impact on the lives of children? Then Allocation Assist Middle East has the perfect job for you!We are currently seeking...
Head of Music for August 2025 at JESS Jumeirah Primary School
Jumeirah English Speaking SchoolUnited Arab Emirates,
Dubai
13 hours ago
Salary:
Competitive Salary
Job type:
Full Time, Permanent
Start date:
August 2025
Apply by:
23 January 2025
Job overview
Jumeirah English Speaking School (JESS) is a leading British International School in the Middle East and has been continuously rated as ‘Outstanding’ by the Dubai School Inspection Bureau (DSIB).
We are also listed in the Spears Top 100 schools ranking.
At...
