Market Place Category Manager

About Us:

Bamboo Card is a leading provider of digital gift card solutions specializing in loyalty programs. Since 2018, we have been at the forefront of revolutionizing global loyalty initiatives with our comprehensive range of eGift Cards, Prepaid Cards, and Top-Ups. Our strategic services include a robust API and Client Portal, enhancing the seamless delivery and management of rewards for our partners.

Role Overview: We are seeking a strategic Marketplace Category Manager to oversee our digital gift card platforms within various online marketplaces. This role requires strong leadership, a deep understanding of e-commerce platforms, and expertise in driving growth and profitability through effective category management strategies tailored to loyalty programs.

Job requirements:

• Proven experience in category management, preferably within digital products, e-commerce, or loyalty program environments.
• Strong understanding of e-commerce platforms, marketplace dynamics, and digital marketing strategies.
• Analytical mindset with the ability to interpret data, draw conclusions, and make data-driven decisions to optimize category performance.
• Excellent communication, negotiation, and relationship-building skills with internal teams and external partners.
• Proficiency in MS Office suite (Word, Excel, PowerPoint, Outlook) and familiarity with analytics tools and platforms.
• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or equivalent preferred.
• Demonstrated leadership experience with the ability to lead and inspire a team towards achieving strategic goals and business objectives.
• Proactive approach to problem-solving, innovation, and continuous improvement in a dynamic and fast-paced environment.

Job responsibilities:

• Lead and manage the digital gift card platforms across online marketplaces, ensuring optimal visibility, customer engagement, and sales performance.
• Utilize market insights and analytics to identify trends, customer preferences, and competitive dynamics to enhance category relevance and performance.
• Develop and execute category strategies and promotional plans to drive customer acquisition, engagement, and retention for loyalty programs.
• Collaborate with cross-functional teams including marketing, sales, and operations to align category strategies with overall business objectives and customer needs.
• Negotiate and manage relationships with marketplace partners to optimize product placement, pricing, and promotional opportunities.
• Monitor and analyze key performance metrics such as sales performance, customer feedback, and marketplace trends to drive continuous improvement.
• Prepare regular performance reports and business reviews for senior management, providing insights into category performance, opportunities, and challenges.
• Lead and mentor a team of category specialists, fostering a culture of innovation, collaboration, and customer-centricity.
• Ensure compliance with company policies, marketplace regulations, and data protection standards related to category management and customer interactions.

Reporting and Alignment:

• Report directly to the Operations Manager, aligning on strategic objectives, performance metrics, and operational efficiencies.
• Collaborate closely with the Operations Manager and other key stakeholders to integrate category management strategies with overall business operations and customer experience initiatives.

Benefits:

Escape to Paradise: Enjoy 22 working days of vacation leave plus bank holidays to recharge and explore your dream destinations.

Total Wellness Package: Experience peace of mind with comprehensive Advance Medical and Dental Health Insurance coverage.

Invest in Your Success: Unlock your potential with a generous USD 1,000 annual Professional Development allowance, empowering you to excel in your field through accredited studies.

Luxe Living: Elevate your lifestyle with an exclusive membership granting access to top-tier hotels, rejuvenating spas, and state-of-the-art gyms.

Bond Beyond Work: Forge lasting connections through Quarterly Team Socials, where camaraderie and fun take center stage.

Celebratory Feasts: Join Welcome Lunches, a delightful tradition where your team gathers to celebrate new beginnings over delicious meals.