Marketing Intern (Mall of the Emirates Boutique)

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment, and communities around the world.
  
  
  

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.

Reporting to Mall of the Emirates Boutique Marketing Manager, you will be supporting the marketing activity to increase knowledge and development of our clients. Based in the boutique, you will work closely with the Fashion Advisors and Management team and promote collaboration and the successful achievement of results.

Your main responsibilities are:

Increase knowledge of and develop our clients

• To assist in setting up and monitoring client analysis on a regular basis.
• To ensure the quality of the client database.
• To follow up on the relevant clienteling tools with Managers and Fashion Advisors.
• To provide feedback after communication campaigns.
  
  
  

Develop marketing activity in the boutique

• To share the CRM tools with the team and communicate the relevant guidelines.
• To track diligently the CRM budget lines of the boutique (gifts, client treatments etc).
  
  
  

Monitor and drive the Client experience of the Boutique’s clients

• To represent and embody the House ambition of being the Ultimate House of Luxury.
• To support the team in organizing personalized client treatments and one-to-one appointments (catering, flowers, etc).
  
  
  

Events

• To assist in event preparation (fine-tuning invitees lists, following up on invitations with Fashion Advisors, etc).
• To make quantitative and qualitative follow-ups of feedback from client events.
• To stay informed about competitors' activities and keep up with external developments.
  
  
  

Your profile

You are currently pursuing or recently completed a degree in Marketing, Business Management, or a related field.

You are well organized, autonomous and detail-oriented with great interpersonal and communication skills. You have good analytical skills and you master PowerPoint/Excel.

Your fashion sensitivity, intercultural openness and ability to bond with colleagues/clients will be key to succeed in this position.

Superb command of spoken and written English. Ability to speak another language will be an advantage.