Microsoft Dynamics CRM Senior Technical Consultant

Job Description

Microsoft Dynamics CRM Senior Technical Consultant

Work location : Abu Dhabi

As a Microsoft Dynamics Technical Senior Consultant, you will be familiar with at least one implementation of a commercial CRM system in dynamics 365. You will be responsible for analysis, designing, building, and testing. You will be considered a product expert that is also responsible for providing support in CRM issue escalation and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Key Responsibilities

Role & Responsibilities

• Assist across all phases of the project (e.g. Plan, Analyse, Design, Build, and Test).
• Support the design of conceptual architecture and technical solutions.
• Leverage technical expertise to Architect Design and Solution CRM solutions.
• Enhance the efficiency of the development, testing and release process.
• Implementation of complex programs.
• Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.
• Adhere to the software development standards adopted.
• Technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
  
  

Educational And Technical Qualifications

• Minimum 8 Years MSD CRM experience.
• Minimum 5 Years’ experience in working as a MSD CRM Consultant.
• Minimum 1 End to End implementation experience.
• The candidate should have deep knowledge of Dynamics 365 CRM.
• Experience in implementing online (cloud)CRM solutions
• Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Experience in public sector is desirable.
• Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.
• Experience in developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement , Dynamics CRM (Jscript, C# plugins, web development, systems integration)
• Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.
• Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.
  
  

Minimum 2 Certifications From The Following

• Dynamics 365 for Field Service Functional Consultant Associate
• Dynamics 365 for Customer Service Functional Consultant Associate
• Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate