MSP Recruitment Program Manager - #58280

Pontoon Solutions

Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
About The Role

MSP Recruitment Program Manager manages and is directly responsible for delivering consultative solutions for tactical/operational service delivery for the dedicated MSP account. Optimizes service to the client in a high quality, cost-effective manner for multiple locations. Oversees, plans, directs and controls phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment. Travel will be required. Works under minimal supervision.

General Responsibilities

What you’ll be doing

  • Manages client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
  • Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client. Acts as key contact for overall program management for their specific region/span of control.
  • Engages Adecco resources (subject matter experts) and divisions in support of customer objectives. Engages non-Adecco resources in the labor supply chain in order to optimize client's workforce.
  • Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Adecco and the client.
  • Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
  • Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. Acts as the day-to-day escalation contact for Program Consultants within the account. Designs and implements a team-results oriented culture, reinforcing collective results over individual results.
  • Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures. Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program.
  • Manages a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
  • Assists in the development and implementation of approved business plans for assigned skill sets or business units to maintain/expand sales. Reviews sales activity and recommends improvement programs as required. Develops and maintains knowledge of economic trends and changes affecting businesses.
  • Oversees and maximizes use of VMS technology to ensure optimum, cost-effective, timely and highquality results.
  • Conducts/participates in sales presentations and prepares and/or coordinates the preparation of proposals for new/expanded business.
  • Surveys clients regarding perception of service. Visits clients to emphasize quality and service. Identifies opportunities for further growth of existing accounts.
  • Manages delivery of a quality program to include participation in the program QBR’s (Quality Business Reviews) with client as well as supplier community. Satisfies quality metrics that are established for the program and ensures supplier adherence to quality standards and compliance requirements.
  • Supports the Program Director and/or Supplier Manager in the management of supplier relationships and partnership negotiations.
  • Participates in special projects and performs other duties as assigned.

About You



  • Completion of post-secondary education in related field or 4 years of equivalent experience

demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred.


  • Five (5) years’ work experience, with four (4) years in service level industry and a proven track record

measured by increased responsibilities.

  • Previous account management experience a must. Sales experience a preferred but not required.
  • Six Sigma certification: Lean Certification and/or Green Belt required.

Knowledge, Skills & Abilities

  • Skilled in communicating effectively verbally and in writing, both in one-on-one and in group

presentation situations.

  • Ability to proactively establish and maintain effective working relationships across the organization.
  • Ability to own the P&L within a business and to optimise opportunities in order to increase account


  • Proficient with Microsoft Office products, including Word, Excel, Access, PowerPoint, and Outlook

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 29-01-2024

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Service Leader - Horizon Club Lounge

Shangri-La Group, Abu Dhabi
20 hours ago
Shangri-La Qaryat al Beri, Abu DhabiAn exciting opportunity has come up for a talented Supervisor to join our Club Concierge team. The successful applicant will have a passion for customer service and a personality and attention to detail that will make our guests feel that all their needs are met upon returning to us.What are we looking for? A passion...

Senior Process Safety Engineer

Velosi Integrity & Safety Pakistan (Pvt.) Ltd., Abu Dhabi
22 hours ago
As the senior, you will be leading a team of engineers to deliver projects in various disciplines including the following: Risk & Safety, Rig Safety, Environment, & SIL.Provide Guidance on the appropriate risk mitigation measures required for operational and integrity related Process Safety issues.Provide Guidance for operational issues on safety engineering systems including fire / explosion protection systems, and emergency...


Marriott International, Abu Dhabi
23 hours ago
Job Number 24090684Job Category Procurement, Purchasing, and Quality AssuranceLocation Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryReceive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete...