National Trainer
Guerlain
Date: 3 hours ago
City: Dubai
Contract type: Full time

Job Responsibilities
TRAINING
Minimum 5 years retail education experience for international brands; former experience in Perfumes & Cosmetic industry and in the region is a plus Fluent in English is a must; French is a plus but not mandatory Strong knowledge of Excel, Word, PowerPoint, and digital tools Search for excellence and best practices: quality and efficiency Strong public speaking and leadership skills At ease in a multicultural environment Excellent communication and organizational skills Result & retail oriented as well as proactive Energetic and enthusiastic Capability to motivate and create a strong team spirit
TRAINING
- Ensure the full training of team, (including HQ team) focusing on our pool of Beauty Consultants on the bestsellers and novelties, on their service approach, and on the Guerlain selling technique to maximize sales potential
- Ensure the onboarding on all new team members through a complete program of induction
- In line with MEIA region and specificities, set up and implement the strategy adapted to the need and specificities of the area
- Be the Ambassador and Relay of Guerlain HQ Retail Education team in our Flagship doors to elevate the brand towards its core values and vision
- Work closely with Regional category experts: Fragrance, Makeup, Skincare & Retail Excellence and co-animate as directed by regional team
- Ensure constant evaluation of BC and store performance using Retail App to identify key areas of focus and create action plans with SMART goals.
- Organization of training convention to introduce novelties per semester for the area
- Take part of key Trade Activations and peak periods to boost sales performance and sell along with sales force and provide an upgraded service and retail experience
- Develop and lead a pioneering highly motivated team of education experts in the country, each with a category axis specialty.
- Ensure regular visits together with regional education team to maintain high levels of consistency.
- Ensure country education team are working closely with their Dubai HQ partners, e.g. Makeup lead is working with Regional Makeup Artist, Fragrance lead working with Regional fragrance ambassador to build 360 way of working.
- Identify key national ambassadors in all 3 axis to support the team in transmission and elevation. Develop Axis specialists within the country team to support transmission between Paris/Region/Market.
- Coaching on the field for top doors staff according to Retail Education strategy and KPIs: one to one coaching after assessment in situation, setting up and fixing objectives after each session for the next one.
- Work in flagship stores at least 2 days per week to gain first hand knowledge and observation if the transmission of education content has been successful.
- On going Guerlain BC performance assessment: quiz, appraisal, mystery shopping, to work on improving points for each one of them.
- In collaboration with Regional Retail &;;amp; Education team, contribute to creation of Training tools necessary and adapted to the need of the market: newsletters, specific modules, tutorials, competition overview
- Be the leader and driver of Guerlain digital application to onboard all team members
- Build and follow up Training Budget on yearly basis to be shared to Regional Retail & Education team and approved by head of country: seminars, local trainings, BC/Staff rewards
- Use RetailApp on weekly basis to analyze BC and store level performance, creating quarterly action plans with SMART goals and follow up. Partner with Regional team where needed for support.
- Set up a clear action plan based on BC performance ratings on Guerlain digital application: score rating as KPI of BC level and action plans to improve their performance in this channel using data from Retail App
- Competition analysis to be done from the field about Retail Education (best practices in terms of grooming, training tools, service, retail experience) to be shared to Retail Education Department, Commercial Area Manager and HQ Retail Education Department
Minimum 5 years retail education experience for international brands; former experience in Perfumes & Cosmetic industry and in the region is a plus Fluent in English is a must; French is a plus but not mandatory Strong knowledge of Excel, Word, PowerPoint, and digital tools Search for excellence and best practices: quality and efficiency Strong public speaking and leadership skills At ease in a multicultural environment Excellent communication and organizational skills Result & retail oriented as well as proactive Energetic and enthusiastic Capability to motivate and create a strong team spirit
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Ecommerce Manager
Chalhoub Group,
Dubai
3 hours ago
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion,...

Project Manager
STRUCTURAL,
Dubai
3 hours ago
STRUCTURAL integrates technology-driven solutions with specialty contracting services to improve, protect, and enhance the existing infrastructure of owners directly, and in partnership with designers and contractors. STRUCTURAL offers a wide range of specialty repair and maintenance services and is the largest concrete repair contractor in the United States, with roughly 2,500 employees working from locations nationwide and in select international...

Content Development Manager (Assets, Websites, E-Com)
Henkel,
Dubai
3 hours ago
What You´ll Do Define how content assets contribute to holistic touchpoint strategy, ensuring brand consistency while driving engagement. Champion creative quality by aligning with global guidelines, platform requirements and local needs. Introduce and scale new tools, formats and production technologies to accelerate asset creation and adaptation. Use insights, platform trends and creative effectiveness learnings to continuously raise asset quality. Consolidate...
