Night Agent

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Summary

Job Description

The Night Agent plays a pivotal role in ensuring the seamless operation of the hotel during overnight hours. This role is responsible in encompassing both guest service and financial management, contributing to an exceptional guest experience and maintaining the hotel's financial integrity.

Responsibilities

• Manage the check-in/check-out process during overnight hours, ensuring efficient and timely service for late arrivals and early departures.
• Provide excellent customer service by assisting guests with inquiries, requests, and ensuring a smooth and comfortable stay.
• Handle guest complaints and concerns, addressing them promptly and ensuring guest satisfaction during the night shift.
• Generate and distribute daily financial reports, highlighting occupancy rates, revenue, and other key metrics.
• Ensure accurate recording and handling of cash and credit transactions, following hotel policies for billing and payment processing.
• Manage cash drawers, process payments, and ensure accurate cash handling procedures.
• Reconcile all financial transactions from the day, ensuring all charges, payments, and other transactions are accurate and balanced.
• Review and verify reports, including room charges, restaurant bills, and any other charges, ensuring all discrepancies are resolved before morning.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues promptly.
• Prepare guest arrival lists and ensure all overnight guest details are recorded correctly in the property management system (PMS).
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
  
  

Qualifications

Experience

• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately
  
  

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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