Night Manager
Hyatt
Date: 2 days ago
City: Dubai
Contract type: Full time
Position Summary
The Night Manager is responsible for overseeing hotel operations during the night shift, ensuring a seamless guest experience, handling emergencies, and supporting the overnight team. As the senior-most leader on duty overnight, the Night Manager ensures guest satisfaction, team supervision, and compliance with safety and brand standards. Arabic-speaking candidates are highly preferred to support communication with diverse guest profiles.
Key Responsibilities
The Night Manager is responsible for overseeing hotel operations during the night shift, ensuring a seamless guest experience, handling emergencies, and supporting the overnight team. As the senior-most leader on duty overnight, the Night Manager ensures guest satisfaction, team supervision, and compliance with safety and brand standards. Arabic-speaking candidates are highly preferred to support communication with diverse guest profiles.
Key Responsibilities
- Supervise all night operations including Front Office, Housekeeping, Security, and Engineering to ensure smooth overnight functioning of the hotel and apartments.
- Act as the Manager on Duty (MOD), handling guest concerns, complaints, and special requests with professionalism and empathy.
- Ensure a smooth night audit process and accurate end-of-day financial reconciliation.
- Monitor arrivals, departures, and occupancy, ensuring all guest profiles and billing details are correctly handled.
- Coordinate with housekeeping to ensure apartment-style accommodations are cleaned and turned over properly.
- Conduct property walkthroughs to ensure security, safety, and cleanliness in all guest and staff areas.
- Assist in emergency situations including fire alarms, evacuations, and guest incidents, following safety protocols.
- Provide leadership, guidance, and support to night staff across departments.
- Prepare shift reports for the senior leadership team, detailing key incidents, VIP movements, and occupancy insights.
- Uphold brand standards and ensure guest satisfaction aligned with Hyatt values.
- Minimum 2-3 years of experience in a supervisory or management role in Front Office or Operations, preferably in a 4-star hotel or serviced apartments.
- Proficiency in English is mandatory; Arabic-speaking candidates strongly preferred.
- Strong leadership, decision-making, and conflict-resolution skills.
- Familiarity with property management systems (Opera or similar).
- Excellent communication and guest service orientation.
- Ability to remain calm under pressure and handle emergency situations confidently.
- Flexibility to work overnight shifts, weekends, and holidays.
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