Officer - Card & WPS operations

To perform the responsibilities of the ATM and Card Operations, support the Card operations Manager to ensure all ATM operations are effectively and efficiently performed.

• Process ATM transactions processing (from authorization to settlement)
• Process daily Interchange Settlements and perform the daily/periodic Reconciliation with internal and external systems
• Process Charges Back and Disputes in a timely manner, maintain records/documentation as per the established procedures and regulatory requirements
• Provide excellent Customer Service is provided to Card holders through the available channels such as Branches, Central Unit, and Call Centre
• To provide support to business on operational and compliance matters as and when required
• Adhere to card operations systems and procedures established
• Prepare timely reports required for monitoring daily tasks and activities of the Department
• Identify errors through the review of reports and ATM journals, and coordinate internally and externally to resolve the issues

Qualifications

• Bachelor's degree in any field

Experience

• Minimum 2 years in a Banking/Financial environment with Prepaid or Debit/Credit Cards operations
• Minimum 2 years of experience working with Card Schemes (UAE based experience preferred)
• Minimum of 2 years of experience in ATM and related technologies including the operation of NCR type of other types of ATM's

Knowledge & Skills

• Knowledge of Card Management Systems/Platforms, ATM operations, and switch network operations
• Knowledge of knowledge of ATM operations, including hardware, software, communication, and security
• Knowledge of Back-end operations of Cards such Debit/Credit/Pre-paid/Gift/Travel, and others
• Knowledge of Exchange House operations, specifically of WPS/Payroll
• Analytical and methodical approach
• Results-oriented
• Excellent communication and listening skills
• Fluent in written and oral English