Officer- Collection Operations

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

JOB PURPOSE:

The incumbent is responsible for handling collections legal cases, chq. Execution cases, Civil cases, cases against bank, liaising with collection teams for in-court settlements/ releasing cases, handling accountancy cases, assigned cases against the bank, attending different expert meetings, following up with law firms on case stages to minimize losses and maximize collections and cash recovery.

KEY ACCOUNTABILITIES:

• Coordinating with law firm to for new cases assigned (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
• Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
• Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
• Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
• Attending expert meetings and whenever required and reviewing commentaries and memos.
• Ensuring updating the system and legal flags of all allocated cases.
• handling assigned cases against the bank and extending support whenever required.
• Ensuring original files retrieval and returns as per process and policy.
• Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
• Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
• Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

Minimum Qualification

• Bachelor’s degree.

Minimum Experience

• Minimum 5 years of relevant experience in the banking sector