Officer, Collections - Dubai & Abu Dhabi (Emiratized Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

JOB PURPOSE:

• Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers

Key Responsibilities:

Collection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly)
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections as necessary
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time

Legal, regulatory and compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

• Bachelor’s Degree

• Minimum of 3-4 years collections experience (Fresh Graduates will also be considered for front-end /low risk collection activities at a lower salary)