Officer- Collections (Emiratized Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

JOB PURPOSE

The purpose of this job is to manage the distressed assets and irregular overdue accounts allocated under the secured Mortgage loans and ensure efficient and effective recovery of NPLs while achieving the set financial targets and to ensure all complaints escalated to HOCC are resolved/closed regardless of the product.

Strategic Responsibilities

• Manage the assigned portfolio and achieve the set financial targets in terms of collection and reduction of NPL.
• Evaluate restructuring, rescheduling, or write off proposals and recommend it for management approval.
• Ensure that the collection process related to assigned portfolio is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Negotiate and work out a best possible settlement agreement with the customer with a win-win approach
• Lead the restructuring negotiations with clients with a focus on the recovery and turnaround of those cases considered highly sensitive and difficult, including legal action where necessary.
• Maintain regular follow up with the customers to conclude settlement plans, restructuring proposals and take necessary legal actions where needed for the managed portfolio to maximize the cash recovery.
• Follow up on sensitive customer complaints escalated to HOCC regardless of the product and ensure the complaints are resolved/closed on time and proper feedback to be given to customers.

Legal, regulatory and compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

KEY PERFORMANCE INDICATORS

• Adherence to Collection Policies and Procedures

• Adherence of Collection Targets / Budgets

• Ensure compliance whilst dealing with Customers

• Nil High Risk Audit observations.

Threshold Qualifications:

• Bachelor’s Degree

Years & Nature of Experience:

• Minimum of 6 years of experience in consumer banking