Officer- Collections (Mortgage Experience) - #58133

First Abu Dhabi Bank (FAB)

Date: 1 week ago
City: Dubai
Contract type: Full time

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description


The purpose of this job is to manage the distressed assets and irregular overdue accounts allocated under the secured Mortgage loans and ensure efficient and effective recovery of NPLs while achieving the set financial targets and to ensure all complaints escalated to HOCC are resolved/closed regardless of the product.

Key Responsibilities

Strategic Responsibilities

  • Manage the assigned portfolio and achieve the set financial targets in terms of collection and reduction of NPL.
  • Evaluate restructuring, rescheduling, or write off proposals and recommend it for management approval.
  • Ensure that the collection process related to assigned portfolio is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
  • Negotiate and work out a best possible settlement agreement with the customer with a win-win approach
  • Lead the restructuring negotiations with clients with a focus on the recovery and turnaround of those cases considered highly sensitive and difficult, including legal action where necessary.
  • Maintain regular follow up with the customers to conclude settlement plans, restructuring proposals and take necessary legal actions where needed for the managed portfolio to maximize the cash recovery.
  • Follow up on sensitive customer complaints escalated to HOCC regardless of the product and ensure the complaints are resolved/closed on time and proper feedback to be given to customers.

Legal, regulatory and compliance:

  • Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
  • KYC (Know Your Customer)
  • AML (Anti Money Laundering)


  • Bachelor’s Degree
  • Minimum of 6 years of experience in consumer banking

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