Officer, Learning & Development

( 16459 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Officer, Learning & Development to join the One&Only L&D team at One&Only Royal Mirage Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for facilitating and administering training for all colleagues to meet both the individual and organizational needs and to ensure that the brand is the Employer of Choice.

Key Duties and Responsibilities

• To assist in the preparation, facilitation and administration of the pre-opening training plans and requirements for the brand.
• To schedule and facilitate all training programs offered at resort level and departmental level as designated.
• To assist in administration and facilitation of e-learning programs of the brand.
• To assist in conducting Training Needs Analysis and to facilitate the necessary programs.
• To ensure necessary preparation of training handouts, training support material & other training related matters for scheduled sessions.
• To ensure training records are accurate and up to date in the learning management system and master database.
• To facilitate the feedback received from programs and to manage and administer them appropriately.
• To utilize Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements that achieve individual and organizational goals are followed through.
• To liaise with external institutions and organizations for all appropriate external programs that Team members will be nominated for.
• To execute any other duties as assigned by Cluster Learning and Development Manager.
  
  

Personal Skills

1. Sincere

• Shows integrity in all his/her dealings with others
• Is open to constructive criticism, takes accountability & strives to be better.
• Delivers apt communication on all fronts and to all parties
• Values honesty and integrity, truthful and ethical in all dealings
  
  

2. Dependability

• Stands by his/her commitments and follows through to completion
• Can be relied upon to complete tasks given
• Will alert subordinates, peers and managers if he/she is unable to honor commitment
• Delivers consistent work
• Self-Development
• Proactively seeks out to improve and add new skills identifies the areas of development and creates a plan
• Takes advantage of training opportunities
• Seeks out mentor opportunities and proactively asks for feedback from others
  
  

Interpersonal Skills

• Team Player
• Is observant of the team setting and plays his/her role as needed
• Shares ideas for improvement for the overall good of the team
• Is open to other peoples’ ideas and suggestions, i.e. is adaptable
• In a team-setting - allows others to finish their work and take responsibility for their tasks, does not try to impose his/her own approach
• Addresses conflict in the group as it arises, does not shy away from issues
• Challenges team direction and beliefs
• Is an active participant in the team, does not sit back and wait for instruction or direction.
• Customer Focused
• Understands that different customer needs: internal customers, superiors, peers, subordinates and external customers
• each play an important role
• Anticipates the needs and expectations of all user groups and exceeds whenever possible: under-promises and over-delivers
• Treats customers with respect (internal and external)
• Builds rapport, credibility and trust with customers
• Strives to add value to product offerings and services - delivers the unexpected
• Feels a sense of obligation to others to deliver on the promise and performs well
• Responds to customers’ requests promptly and manages their expectations
• Searches for feedback from customers and follows-up to completion
• Is honest and open to his/her customers and acts in their best interest [when you can’t deliver what you promised, say so; when you feel your product offering is not what they ultimately need, say so: honesty pays off. The same applies to your internal customers, to your subordinates always be honest and manage their expectations
• Self-Aware
• Is aware of other peoples’ needs: his/her managers, peers, staff and customers
• Is astute and self-aware in his/her setting – understands how his/her actions and behavior can influence and affect others
• Understands his/her personal strengths, weaknesses and limits and seeks help if needed
• Seeks feedback and encourages constructive criticism and does not act defensive
• Build Relationships
• Is aware of his/her own interactive style and how it affects others
• Builds good relationships with managers, peers, subordinates and customers
• Develops and demonstrates trust, shows kindness, care and honesty to those he/she works with to build a strong relationship and one that can more easily deal with conflict
• Quickly finds common ground
• Adapts interaction style to integrate with others
• Solves issues with others with minimum disruptions: reduces incidences and interpersonal issues
• Encourages collaboration
  
  

Leadership Capabilities

• Motivate Others
• Creates an environment in which people want to do their best
• Leads by example
• Sizes up people well: understands quickly what makes certain people tick and what pushes their hot buttons and uses this information to bring out the best in them
• Invites input and shares ownership
• Makes people feel their contribution is important
• Recognizes and rewards people for their work in a timely and appropriate way: celebrates successes
• Re-enforces the company's vision and mission, and ensures employees know their contribution and impact to fulfilling the vision and mission
• Demonstrates energy and enthusiasm for own work and attempts to transfers that feeling to others
• Develop Others
• Is a good coach, counselor, mentor; is patient with people as they learn
• Provides the appropriate tools, knowledge and opportunities for growth and follows up
• Provides prompt feedback both positive and negative
• Develops employees by providing challenge and opportunity for growth
• Builds trust and develops a partnership with direct reports to cultivate capabilities
• Takes development of people seriously:
• Works with each team member to develop goals.
• Holds frequent development/ review meetings.
• Devises individual development plans and executes them
• Build Teams
• Is astute at creating well-functioning teams, i.e. understands what different type of skills are needed for the overall team success
• Chooses the right people for a team, depending on the goals of the team initiative
• Increases the morale and enthusiasm in teams: creates a strong team spirit and motivates its members to work together
• Encourages open dialogue and discussions among team members
• Has good judgment for people/ is perceptive: understands group dynamics and what makes groups function well
• Recognizes barriers within teams quickly and can remove them
• Takes people to new levels: reveals untapped talent, draws talent out
  
  

Suitable candidates will be reporting directly to Cluster Learning & Development Manager and should have a minimum of 1-2 years’ experience in the same capacity in an upscale 5* hotel/resort environment and have previous L&D experience. Ability to work in a multicultural and challenging working environment. Excellent spoken and written English is required, and additional language will be highly regarded in this role.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.