Onboarding Operations Manager

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

What You’ll Do

• Lead and manage a team of restaurant partner training specialists across UAE and Jordan.
• Own the end-to-end partner training journey, ensuring restaurants go live within SLA and are equipped to succeed from day one.
• Collaborate with technology teams and third-party vendors (e.g., Foodics, Grubtech, Deliverect) to facilitate and support successful API integrations.
• Support the rollout and operational adoption of key product features such as auto order acceptance, fallback protocols, and menu syncing.
• Drive adoption of Sunmi devices and the Careem native restaurant app, ensuring partners are trained, enabled, and operationally stable.
• Develop scalable training materials, SOPs, and resources tailored to both technical and non-technical audiences.
• Forecast and manage procurement of training and operational devices, coordinating logistics for timely deployment.
• Contribute to market expansion and new region launches, ensuring readiness from a training and enablement perspective.
  
  

What You’ll Need

• 3+ years of experience in restaurant onboarding, or partner success — preferably in food delivery, logistics, or marketplace environments.
• Proven experience leading cross-functional teams and working across multiple geographies.
• Strong project management skills with the ability to prioritize and execute in a fast-paced environment.
• Excellent communication and stakeholder management abilities.