Operation Coordinator

Job Summary:

We are seeking a proactive and organised Operations Coordinator to support the efficient delivery of day‑to‑day operational activities across the business. The role will focus on coordinating cross‑functional tasks, managing operational processes, maintaining accurate records, supporting project delivery, and providing a central point of contact for stakeholders to ensure smooth and timely operations.

Key Ownership & Accountability

• Coordinate and own the execution of operational tasks and workflows, ensuring timely completion and adherence to standards.
• Maintain accurate operational records, logs and reports to support decision making and performance tracking.
• Act as the primary contact for internal teams and external partners for day‑to‑day operational queries and escalations.
• Ensure compliance with company policies, health & safety requirements and any applicable regulatory obligations.
  
  

Core Responsibilities

• Manage daily operational activities including scheduling, resource coordination and task allocation to internal teams and third‑party suppliers.
• Support project and programme teams by coordinating meetings, producing minutes, tracking actions and monitoring project timelines.
• Prepare, review and distribute operational reports, KPI dashboards and management information to relevant stakeholders.
• Maintain and update standard operating procedures, process maps and operational documentation; recommend improvements to increase efficiency.
• Support procurement activities including raising purchase orders, tracking deliveries and liaising with suppliers to resolve issues.
• Administer operational systems and tools, manage user access where appropriate and coordinate with IT for system changes or incidents.
• Support onboarding of new team members from an operational perspective, including equipment allocation, systems access and induction coordination.
• Assist with incident response and business continuity activities, supporting recovery tasks and post‑incident reviews.
  
  

Skills & Experience

• Proven experience in an operational, coordination or administrative role within a fast‑paced environment.
• Strong organisational skills with the ability to prioritise competing tasks and manage time effectively.
• Excellent written and verbal communication skills, with experience working with multiple stakeholders at different levels.
• Comfortable using business systems (for example ERP, CRM or task management tools) and confident creating and maintaining reports and spreadsheets.
• Problem‑solving mindset with attention to detail and a focus on continuous improvement.
  
  

Qualifications & Additional Information

• Educated to A‑level or equivalent; a degree or relevant professional qualification is advantageous but not required.
• Typically1–3 years' experience in operations, coordination or related roles; transferable experience will be considered.
• Ability to work flexibly and occasionally outside standard hours when required to support critical activities.
• Commitment to maintaining confidentiality and following company governance and data protection requirements.