Operational Support Executive (Rooms Division) - UAE National

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Operational Support Executive to join our Rooms Division.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division, the Operational Support Executive plays a key role in supporting and coordinating the daily functions of Front Office, Concierge, Guest Relations, and Housekeeping. The position is rotational and developmental in nature, providing hands-on exposure to luxury hospitality service standards, guest interaction, and overall room operations.

The role focuses on ensuring seamless guest experiences through proactive coordination, effective communication, and active engagement across departments. The incumbent supports daily operational requirements such as guest arrivals and departures, luggage and transport coordination, lobby presentation, and prompt response to guest requests, ensuring the highest levels of service excellence and attention to detail. The Operational Support Executive reports to the Front Office Manager/ Director of Rooms.

As an Operational Support Executive, you will be responsible for the following duties:

• Welcome and engage guests with genuine warmth, ensuring every interaction reflects the hotel’s service excellence and hospitality standards.
• Support guest arrivals and departures, including check-ins, check-outs, and room orientations to ensure a seamless experience.
• Assist in coordinating luggage handling, transport arrangements, and guest amenities in collaboration with Concierge and Housekeeping.
• Maintain an active presence in public areas to ensure cleanliness, presentation, and guest service standards are upheld.
• Liaise with Housekeeping and other departments to confirm room readiness and promptly address guest requests or service opportunities.
• Communicate effectively across departments to ensure smooth coordination and timely follow-up on guest requirements.
• Demonstrate flexibility by supporting various operational areas such as Front Office, Concierge, Guest Relations, and Housekeeping as assigned.
• Perform shift duties and maintain flexibility with working hours in line with operational requirements.
  
  

As An Operational Support Executive, We Expect From You

• A Diploma or bachelor’s degree in hospitality management, Tourism, Business Administration, or a related field.
• Prior exposure or internship experience in hotel operations, guest services, or customer-facing roles within the hospitality industry, resort experience will be a plus.
• A strong interest in developing a career in hotel operations, with a passion for luxury service and guest engagement.
• Excellent interpersonal and communication skills, with the ability to engage confidently and professionally with guests and colleagues.
• Fluency in English and Arabic is preferred; additional languages are an advantage.
• A positive attitude, adaptability, and willingness to rotate across different operational departments within the Rooms Division.
• High attention to detail, presentation, and grooming standards consistent with luxury hospitality expectations.
• Team-oriented mindset with reliability, accountability, and a proactive learning approach.
• Ability to work flexible hours and shifts in line with operational requirements.
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  
  

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