Operations Associate

Miral Experiences


Date: 5 days ago
City: Abu Dhabi
Contract type: Full time
Job Description

Job Scope:

  • Welcome the guests in a warm and friendly manner.
  • Ensure all rides and attractions rules and regulations are enforced at all times.
  • Ensure all rides and attractions start up and closedown procedures are completed correctly.
  • Organize and regulate queuing systems for all rides and attractions.
  • Ensure height measuring is conducted accurately and efficiently.
  • Ensure ride platforms are organized for operation.
  • Explain, distribute and fit ride safety clothing to guests that require it.
  • Ensure that guests load and unload from rides and attractions safely and efficiently.
  • Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
  • Check safety equipment (fire extinguishers, emergency exits and emergency routes).
  • Communicate clearly with guests, colleagues and management at all times.
  • Be able to use the ride stop and emergency stop functions effectively and confidently.
  • Delivering fun and memorable experiences to the guests.
  • Opening and closing the rides and attractions to guests.
  • Follow all Health and Safety policies and procedures.
  • Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
  • Ensure that the daily ride documentation is kept up to date, tidy and accurate.
  • Handle and lead ride downtimes and emergency situations as and when required.
  • Ensure clean and safe environment.
  • This position requires a large time spent standing and talking on positions.
  • Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
  • Any other tasks that may be required from time to time to perform to meet the needs of the business.

Essentials:

  • Good customer service skills
  • Good communication skills
  • Ability to work within a team and on their own
  • Outgoing and enthusiastic personality and have a passion for guest interaction and communication
  • Speak and understand English language
  • Ability to work under pressure and long shift times
  • Integrity – being honest and ethical

Desirables:

  • Higher secondary or equivalent
  • 1 year rides and attractions experience in another theme park
  • Speak and understand Arabic language
  • Creativity and alternative thinking to develop new ideas for and answers to work related problems
  • For Operator position training:
  • Ability to manage small teams
  • Ability to concentrate uninterrupted for long periods of time
  • Ability to operate machinery safely and efficiently
  • Ability to multi-task
  • Ability to oversee the safety of all colleagues and guests at a particular ride or attraction

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