Operations Delivery Manager - #43754

Lockton, Inc.

Date: 3 weeks ago
City: Dubai
Contract type: Full time
Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Business unit Middle East Schedule Full Time Permanent Job type Experienced Professional Workplace In Office Your Responsibilities

The Operations Delivery Manager will report directly to the Chief Operating Officer, and will be responsible for producing reports, presentations, delivering multiple projects, create new frameworks and streamline current processes within the business and across teams.

We are looking for an experienced Operations Delivery Manager professional; someone with experience in facilitating business operations in a corporate setting, with a real solutions-oriented approach to everything they do, someone who is technologically advanced, with analytical thinking, and has the ability to find solutions that are technically driven.

The role works closely with the COO across a variety of initiatives, projects, and work-streams, you will thrive on variety and will use your excellent organisation and project delivery management skills to keep initiatives and projects tracked and on track, and your strong communication skills to keep stakeholders updated.

Your Responsibilities

Gather information, produce, and finalise reports, provide insights allowing the COO to make strategic decisions

    Communicate effectively with business stakeholders to ensure updates and reports are delivered timely and communicated effectively

      Proactively manage and track ongoing projects and initiatives to ensure adherence to timelines as delegated by the COO

        Meet with stakeholders to identify project requirements, delivery timelines and budgets whilst working with subject matter experts to develop the end-to-end delivery scope

          Manage the project budget alongside finance partners, monitoring expenditure and costs against delivered and realised benefits as the projects progress

            Develop project plans based on needs and requirements to guide associates and project teams

              Utilising analytical and problem-solving skills while planning, designing, executing, and monitoring every aspect of the project

                Understand and work within project management frameworks to organise, update stakeholders, project manage and deliver on relevant projects within agreed deadlines

                  Be an active advocate for change and to bring your knowledge of best practise in project management to help progress the teams’ continual improvement

                    • Defines project objectives, scope and deliverables that support business and technological goals in collaboration with management, project team and project stakeholders.

                    Basic Qualifications

                    At least 8-10 years of overall experience and a background within the Insurance Broking industry

                      Demonstrable experience leading projects or programmes across all phases of the project lifecycle and an understanding of key project and/or programme delivery methodologies

                        Proven ability to lead cross-functional and cross-discipline teams both directly and through influence

                          Excellent knowledge and handling of project management methodology and techniques

                            Strong communicator (written and verbal) with the ability to engage and influence stakeholders across all levels of the organisation including C-Suite

                              Strong independent thinking and problem-solving skills with a proactive nature and not afraid to challenge as appropriate

                                Strong project management, time management and analytical skills

                                  Flexible and adaptable with experience of working to tight/changing deadlines

                                    Ability to work as an effective member of a team with an openness to new ways of working and approaches

                                      Ability to manage time, prioritise and ensure that deadlines are met without compromising quality

                                        Ability build and maintain good business relationships with clients, insurers, and associates

                                          • Proven problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.

                                          Preferred Qualifications

                                          Background in management or strategy consulting

                                            Well versed with Microsoft suite

                                              Working knowledge of project management tools such as Microsoft project, Jira, and the likes

                                                Possession of certifications such as PMP, Prince II, or lean six sigma certifications

                                                  Experience with analytical tools supporting data evaluation and reporting such as Tableau, Power BI

                                                    • Knowledge of Macro, and MS Access is a plus.
                                                    Equal Opportunity Statement

                                                    Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

                                                    At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

                                                    About Lockton

                                                    Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

                                                    At Lockton, we believe in the power of all people. You belong at Lockton.

                                                    How We Will Support You

                                                    At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

                                                    We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

                                                    No Agencies Please

                                                    Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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