Operations Executive – General Insurance (Non-motor), Abu Dhabi

The primary functions of this position are to provide quality service to clients, for quote to issuance process for medical insurance and non-motor inquiries. The Operations Executive will be the day-to-day liaison between the insurance company and designated accounts while supporting the Team by responding to queries, follow up’s internally and externally and record keeping.

Key Accountabilities:

• Receive new business requests from direct clients/consultants – analyse, suggest and obtain adequate quotes through all channels.

• Ensure quote to issuance process is within agreed SLA, maintain tracker for missed SLA’s.

• Endorsement activity – end to end

• Utilize workflows and processes to initiate and maintain contact with clients as well as to update coverages, review exposures, and discuss opportunities for account management.

• Accurate record keeping, case management – as per business process requirements.

Requirements:

• Experience in medical/commercial lines – UAE commercial insurance underwriting, coverage, and rate analysis for minimum 2 years.

• In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.

• Strong written and verbal communication skills In English, Arabic is an advantage.

• Ability to prioritize and self-manage workload & support the team.

• Proficiency in Microsoft Office