Operations Executive, Zahia - UAE National

Bussiness Introduction

Welcome to Majid Al Futtaim Properties – Asset Management Business Unit. We develop and operate a range of community and regional malls that vary in size and type, and each mall is strategically developed to meet the specific needs and requirements of its market.

Our shopping malls portfolio has become world renowned for innovation within the shopping centre, retail, design and construction industries. We create ‘destination’ malls that deliver more than just great shopping, through unique leisure offerings such as Ski Dubai, Magic Planet and VOX Cinemas. Through our pioneering efforts, we provide an impressive launch platform into the region for some of the world’s most famous retail brands, allowing these retailers to strengthen and grow their brands strategically across a broad market.

When it comes to our shopping malls, our aim is simple: to deliver great moments for everyone, everyday, while at the same time redefining the industry standard, achieving global recognition, and driving retail growth in the region.

Job Title

Operations Executive, | Asset Management Business Unit | MAF Properties

Role Summary

The position is mainly responsible to effectively Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

Role Profile

• Inspect the property on a regular basis, paying particular attention to cleanliness, preventive maintenance, health and safety, fire and safety, security, and parking. Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.
• Estimation, preparation and control of Capex and Operating budgets, establish priority-based budget and effective utilization to maintain timeline. Monitor cash flow management.
• Audits relating to Facility Managment, Fire, Health and Safety, Security and Internal Audits are carried out while ensuring audit recommendations are implemented within specified timelines.
• Manage the traffic management system including traffic team coordination and scheduling, system maintenance, taxi management & smart parking initiative. Provide a summary on a weekly basis to the Management of the mall.
• Explore, create, and suggest to the Mall Management additional unutilized areas within the mall which can be converted in a revenue generating area.
• Enforce and ensure that rules and regulations are adhered by all the tenants with focus on operating hours, delivery schedule, waste removal, promotional signs, and other related issues.
• Ensure that the sustainability targets including the waste management in the assigned mall(s) are achieved.
• Build the capability of staff reporting (third party vendors) into providing on time regular feedback including monthly review on performance and identify areas of improvement / reinforcement for further development.
• Capability of preparing scope of work for all third-party service providers such as Cleaning, Security, Landscaping etc.
• Knowledge of managing small scale in-house projects
• Handling of tenant related issues and customer complaints and provide resolution in timely manner.
  
  

Requirements

• Bachelor’s degree / Operations Management or equivalent.
• Minimum 4 - 6 years of work experience in managing Mall Operations / maintenance, Safety & Security, and Facilities management preferably in a reputed large shopping malls / Real Estate company in GCC or abroad in a similar role.
  
  

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.