Operations Manager
Louis Vuitton
Date: 3 weeks ago
City: Dubai
Contract type: Full time
About The Job
As Operations Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.
Job responsibilities
Team Management and Development
Expected Attitudes & Skills
As Operations Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.
Job responsibilities
Team Management and Development
- Inspire and lead your team to proactively support the delivery of Louis Vuitton Promise, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
- Support the team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer and Store Manager to tailor individual plans.
- Identify, recruit and develop talents, secure succession plans in collaborations with your manager.
- Set individual and team goals, proactively assess and manage performance against expectations.
- Manage and motivate the team to meet goals; create a positive harmonious work environment, foster cooperation within the team and between managers.
- Manage product flow in and out of the store replenishment from delivery to shop floor.
- Optimize operations processes in the store relating to product flow.
- Develop initiatives to improve stock management with a direct positive impact on stock loss.
- Partner with sales management to ensure shop soiled and defective procedures are adhered to.
- Set up and track stock KPI's for review with Store Director on a monthly basis.
- Develop closer working relationship between stock and shop floor teams.
- Work closely with Logistics & Supply Chain to identify and address issues and areas for improvement.
- Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients health and safety, fire etc.).
- Responsible for Incident Reports.
- Work closely with the regional Operations Manager to identify and address issues and areas for improvement building action plans.
- Ensure all team members have security training to support increasing awareness and reduce thefts.
- Review and follow up of maintenance and minor works.
- Support the Store Management in matters related to external supplies.
- Responsible for Suppliers and PO process.
Expected Attitudes & Skills
- Curious, agile and business driven, you are organized and details oriented. You have a professional attitude and a sense of service.
- Good understanding of Stocks Operations and KPI's are needed.
- Strong verbal communication skills.
- Organizational skills and ability to work in a fast paced and changing environment, moving priorities.
- Strong interest in fashion and luxury.
- Substantial experience in Stock or a Managerial role in a Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry or hospitality industry, and in a multicultural environment.
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