Operations Manager, Rooms Division
Atlantis Resorts
Date: 2 weeks ago
City: Dubai
Contract type: Full time
( 17903 )
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
As the Operations Manager, VIP, Butler and Imperial Club Services, you will oversee and manage the daily operations of VIP Services, Butler Services, and the Imperial Club Lounge, ensuring all services are delivered at the highest standard as per resort expectations. This role drives the teams toward a philosophy of excellence and perfection whilst ensuring the seamless integration of services across departments. This includes taking full responsibility for the Imperial Club Lounge operations, guest experience, and team performance, alongside VIP and Butler Services. The role requires close collaboration with various departments and full ownership in the absence of the Operations Manager, Rooms.
Another key aspect of this role will involve ensuring all VIP guests receive personalized, high-quality service following resort and Forbes Travel Guide standards, as well as liaising with Reservations and the Executive Office to anticipate VIP guest arrivals and coordinate required operational planning. You will also ensure VIP rooms and suites are inspected and prepared to meet guest preferences and resort standards and run Signature Suites arrival reports and ensure all guest profiles are updated.
About You
The successful Operations Manager, VIP, Butler and Imperial Club Services candidate will have previous experience in a similar role, and a minimum of 6 years’ experience working within 5* hotels/resorts. You will also have experience managing high performing teams in a hospitality environment and have a proven track record engaging with and improving team members day to day performance within their role.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
As the Operations Manager, VIP, Butler and Imperial Club Services, you will oversee and manage the daily operations of VIP Services, Butler Services, and the Imperial Club Lounge, ensuring all services are delivered at the highest standard as per resort expectations. This role drives the teams toward a philosophy of excellence and perfection whilst ensuring the seamless integration of services across departments. This includes taking full responsibility for the Imperial Club Lounge operations, guest experience, and team performance, alongside VIP and Butler Services. The role requires close collaboration with various departments and full ownership in the absence of the Operations Manager, Rooms.
Another key aspect of this role will involve ensuring all VIP guests receive personalized, high-quality service following resort and Forbes Travel Guide standards, as well as liaising with Reservations and the Executive Office to anticipate VIP guest arrivals and coordinate required operational planning. You will also ensure VIP rooms and suites are inspected and prepared to meet guest preferences and resort standards and run Signature Suites arrival reports and ensure all guest profiles are updated.
About You
The successful Operations Manager, VIP, Butler and Imperial Club Services candidate will have previous experience in a similar role, and a minimum of 6 years’ experience working within 5* hotels/resorts. You will also have experience managing high performing teams in a hospitality environment and have a proven track record engaging with and improving team members day to day performance within their role.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
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