Operations Specialist

Ready to Reimagine Operations in a Digital-First Bank?

Are you passionate about optimizing operational workflows to enhance customer experience and regulatory compliance? Do you thrive on improving processes while ensuring everything runs smoothly? If so, we want to meet you.

We’re looking for an Operations Specialist to join Wio Bank and play a crucial role in transforming our onboarding processes. You’ll ensure every step of the customer journey is efficient, compliant, and seamlessly integrated into our digital-first ecosystem.

What You’ll Be Doing:

Application Review & Processing

Review, verify, and process account opening applications for SME and retail clients—ensuring accuracy, completeness, and compliance with internal policies and UAE Central Bank regulations.

Compliance & Regulatory Checks

Conduct thorough CDD/KYC reviews and validate customer documentation against regulatory and internal standards. Flag discrepancies and collaborate with internal teams or customers for timely resolution.

Operational Efficiency

Identify gaps or inefficiencies in the onboarding workflow and contribute to process reengineering initiatives to improve client experience and reduce turnaround times (TAT).

System Updates & Documentation

Ensure accurate data entry and system updates across core banking and onboarding platforms. Maintain clear, audit-ready documentation in line with compliance standards.

Quality Control & SLA Management

Conduct regular quality checks on processed applications to uphold high standards of accuracy and compliance. Ensure timely completion of all onboarding tasks within agreed SLAs.

Reporting & Analytics

Use data analytics to identify trends, bottlenecks, and areas for improvement. Generate MIS reports and onboarding insights for internal reviews and management reporting.

Cross-Functional Collaboration

Collaborate with compliance, product, and operations teams to ensure onboarding processes are optimized and consistent across all touchpoints.

Regulatory Intelligence

Stay up-to-date with evolving UAE Central Bank regulations and global KYC/AML practices. Contribute to SOP updates and internal documentation to reflect the latest regulatory standards.

What We’re Looking For:

3+ years of experience in operational compliance, KYC, or CDD processes—preferably within fintech or digital banking.

Strong knowledge of UAE Central Bank regulations, AML frameworks, and KYC/AML standards.

Proven ability to streamline and manage end-to-end operations with a focus on compliance and customer experience.

Analytical mindset with a keen eye for operational efficiency and risk mitigation.

Excellent communication skills and the ability to manage cross-functional relationships effectively.

Experience preparing MIS reports and presenting data-driven insights to senior management.

Available for immediate joining is a plus.

Why Join Wio?

Help shape operational excellence at a cutting-edge digital-first bank.

Be part of a team redefining the customer experience in financial services.

Work in a fast-paced, collaborative, and innovative environment.

Enjoy hybrid work, private health & life insurance, generous leave, and more.

Ready to Elevate Operational Efficiency?

If you’re ready to drive operational excellence with precision and purpose, we want to hear from you. Apply now and help us redefine the future of banking at Wio.