Operations Specialist

Requirements

Description and Requirements

Job Summary:

This is role is cut for a dedicated and results-oriented Collections Administrator who advance excel knowledge and has excellent skills in time management, efficient coordination with members and prioritizing tasks to ensure that premium posting processes is done with efficiency and on timely manner.

This role is responsible for both maintaining macro enabled excel tools for posting premium and developing macros as it deemed required to add efficiency on collection processes.

Premium Reporting & Reconciliations process manages the premium reporting for MetLife policies across different channels, along with reconciliations of multiple accounts. This team handles the below activities.

• Wire Transfers from Different Banks
• General Collections of Premiums
• E-Payment Processing
• Saudi Premium Processing
• Reconciliation of multiple MetLife accounts
  
  
  

Job Description:

Premium Reporting & Reconciliation

• Responsible in trouble shooting and maintenance of the macro enabled excel tools which the team is using for reporting premiums.
• Downloading all required bank statements necessary for premium reporting
• Reviewing premium upload file from bank statements for batch upload
• Reviewing premium upload file from MetLife bank partners for batch upload
• Reporting all the Bancassurance collections through WRIS
• Booking the accounting entries for the premium collections and the DM collections UAE & ROG
• Preparing and booking People Soft accounting entries for Direct Marketing
• Liaising with business owners and stakeholders on any matters that need clarification on received premiums.
• Ensuring that all errors are timely and properly escalated for action.
• Reconciling suspense account with General Ledger in different currencies and territories
• Ensure data quality standards and processes are met and supported.
• Establishes and maintains policies, procedures and standards relating to database management.
• Delivery of all tasks as per requirement and within specified TAT
• Perform the monthly reconciliation of premium reporting, publish the report on monthly basis and arrange for the write off approval as per the Credit control governance policy.
• Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee, and Internal standards.
• Any other essential function that may occur from time to time as directed by the Supervisor.
• Meet all process level Metric around Time service, Accuracy & other’s as per business requirements.
  
  
  

Primary Internal Interactions

• Team Leader/Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the Team Leader/Assistant Manager and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of process training.
• Associates for handling day-to-day execution of transactions and process activities with respect to the process.
  
  
  

Primary External Interactions

Reach out to relationship manager’s of different banks in case of any discrepancies related to premium/wire transfers through email or if required through phone calls.

Requirements:

• Bachelor’s degree in commerce (Graduation).
• Professional from the Operations with at least 1-2 years of working experience in insurance (specifically in reconciliation & Remittance) – Must Have
• Skills-Customer Service
• Rule Based Research /Analytical Ability.
• Rule based Decision Making
• Good Communication skills (English) – Written & Spoken
• Strong Reconciliation domain knowledge
• Proficient / Advance Excel skills (Excel formulas – Vlookup, Hlookup etc) – Must Have
• Excellent analytical skills, with an ability to research and resolve grey areas.
• Good Knowledge of MS Office (Excel, PowerPoint, world, Teams.)
• Well organized and flexible with a sense of urgency approach
• Ability to handle feedback and be open to continuous process improvements.
• Self-disciplined, result-oriented & Ability to multitask.
• Reporting
  
  
  

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!