Operations Strategy Analyst (Fintech) - Dubai

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology allows customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

The role?

We are looking for an Operations Strategy Analyst to join our fast-paced ops team and support performance tracking, CRM development, and strategic operations initiatives across the region.

In this role, you’ll work closely with key account managers, customer success teams, and the leadership team to:

• Monitor restaurant performance and user adoption KPIs
• Identify underperforming venues and support targeted action plans
• Build dashboards and automated reports to track performance across markets
• Own and improve the CRM system to support scalable operations – ensure data consistency, improve workflows, and enable actionable insights for onboarding, success, and account management teams
• Drive enhancements to our internal operational tools – coordinate with Tech and Business Intelligence teams to clean and structure data, define data requirements, and build dashboards that empower the ops team to take timely and data-driven actions
• Support operational deep dives and pilot tests (e.g. new payment journeys, incentive experiments)
• Improve internal processes by designing scalable playbooks and eliminating inefficiencies
• Support the ops team during new restaurant onboardings to understand field needs and ensure alignment with process improvements
• Collaborate with product and tech teams to propose product enhancements based on operational insights
  
  
  

As an Operations Strategy Analyst, you’ll be responsible for:

Performance Tracking & Reporting

• Build and maintain weekly and monthly dashboards to track adoption, GMV, tips, and other key metrics
• Run deep-dive analyses to identify performance gaps and improvement opportunities
• Develop automated reports and templates to support internal decision-making and visibility
  
  
  

Strategy & Execution

• Support the design and monitoring of strategic initiatives (e.g. incentive programs, payment journey experiments)
• Partner with account managers to roll out targeted improvements at underperforming venues
• Use data to support onboarding, adoption, and engagement strategy across key restaurant segments
  
  
  

Process & Tool Optimization

• Own improvements to the CRM system to enhance team efficiency and data accuracy
• Lead optimization of internal operational tools by collaborating with Tech and BI to structure data, define requirements, and ensure dashboards are actionable
• Document and streamline internal workflows across onboarding, customer success, and account management teams
  
  
  

Cross-functional Collaboration

• Act as a key liaison between ops, product, tech, and BI teams by translating field needs into structured feedback and feature requests
• Occasionally support restaurant onboarding efforts to stay close to the ground and align process and tool development with field realities
  
  
  

What are we looking for?

• 1–2 years of experience in operations, consulting, strategy, or analytics (startup or tech a plus)
• Strong Excel/Google Sheets and SQL knowledge (Tableau/Power BI is a plus)
• Solid analytical and problem-solving skills
• Strong attention to detail and ownership mentality
• Structured communication and project management skills
• Fluent in English; Arabic is a plus but not required
• Experience in F&B, field operations, or CRM optimization is a plus
  
  
  

Why join qlub?

• Work on high-impact initiatives that directly influence restaurant success and user experience
• Be part of a nimble team shaping how operations are tracked, improved, and scaled
• Collaborate with driven, entrepreneurial teammates across ops, product, and growth
• Gain exposure to both strategy and execution in a high-growth, fast-moving startup
• Grow your career by learning across functions in an international environment
  
  
  

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.