Operations Support Manager -Events & Tours - Farah Experiences - #57766

PrecisionHire Solutions

Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
Operations Scope:

  • Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
  • Openly communicate appropriate and useful information through various channels, including department meetings and briefings
  • Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
  • Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
  • Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
  • Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager

Events Scope:

  • Provides management and operational coverage at corporate and QAW events
  • Leads and executes events to include:
    • Marquees and seasonal celebrations
    • Corporate functions
    • Team buildings
    • Static installations
    • Interactive guest activities
    • Events by the Sales team clients
  • Works within the existing brand and company guidelines while providing creative input into the overall development of events
  • Develops event operational guidelines for the facility as a whole and leads event operations
  • Provide the operational costs related to Events
  • Recommend the operational scheduling for the operation team and contractors

The ideal candidate should have:

  • Educated to a degree level in Business Management
  • Event management experience, project management
  • Minimum 2 years†experience in operations, events, and entertainment
  • Computer skills
  • Customer service knowledge
  • Technical Knowledge
  • Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
  • Proficiency in written English and spoken English

This job has been sourced from an external job board.

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