Operations Support Supervisor - Fluids Product Line

We know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization.

We're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. From ground-breaking use of our technologies and expertise, through to tremendous community partnerships, we take our responsibilities as a Citizen of the World seriously.

Our rich history is built on decades of experience, teamwork and outstanding performance… and our future is built on people like you!

Overall Purpose of the Job

Supervise and coordinate the support functions interlinked with operational delivery for the designated Product Lines – Sampling and Laboratory– within the area of responsibility.

To ensure operational excellence, optimal asset utilisation, and compliance with company requirements in stock management, logistics, and service delivery.

To provide strong technical expertise and market insight to support business development, including the delivery of technical sales presentations, preparation of technical papers and case studies, and input to tenders and proposals.

To assist with the introduction of new products and services, maintain awareness of market and technology developments, and contribute to strategies that sustain revenue and contribution targets in line with budget.

Key Activities And Accountabilities

• Provide a link between Operations, Business Development, Engineering and Product Line technical groups to ensure coordinated delivery and alignment of objectives.
• Provide technical support to internal and external customers in the designated product lines.
• Understand and be able to explain product line equipment, laboratory processes, procedures, and applications.
• Ensure that operational standards for the Product Lines are effectively communicated, implemented, and adhered to across assigned locations, and that feedback and issues from local operations are promptly escalated to the Product Line for review and actions.
• Participate with Product Line Manager and geographical teams in defining and executing strategies to develop activity in new geo-markets, grow market share in existing locations, and deploy new products and services.
• Support in preparation of contracts/tenders as required and contribute to technical proposals.
• Assist with the introduction of new products, services, and laboratory capabilities based on understanding of product line technology, market trends, and customer requirements.
• Deliver the support services required to meet both internal and external client expectations and ensure optimal utilization of company assets.
• Contribute to the performance and competency assessment of Product Line employees as required.
• May deputize for Product Line Manager within the area of responsibility when required.
• Monitor CAPEX project spend and assist in CAPEX order processing through the AFE process.
• Work with Business Development local teams to follow up opportunities and support in defining tailored and value-adding technical offers to meet customer needs.
• Prepare and deliver technical sales presentations internally and externally, ensuring content is tailored to the technical and commercial needs of the audience. When required, support in the preparation and write-up of technical papers and case studies to promote product line capability and share operational successes.
• Perform audits on internal processes in line with Excellence In Operations targets and Service Delivery Standards.
• Ensure effective use of equipment and laboratory asset tracking systems within Operations Support.
• Maintain awareness of emerging technology, market shifts, competition offerings, and niche opportunities within the designated product lines. Ensure strict adherence to Expro’s ethics, quality, and HSE standards; lead by example, ensure compliance, support continuous improvement, enable safe reporting, and develop staff through mentoring and training.
  
  

Job Knowledge And Qualifications

8+ years technical experience in a laboratory environment within the Oil & Gas industry, specifically related to PVT analysis, with solid understanding of flow assurance, water analysis, and production chemistry testing. Experience in surface and downhole sampling operations is recommended.

Good knowledge of operational processes, asset utilization, and service delivery in sampling and laboratory services.

Sound commercial knowledge with an understanding of financial principles and how they relate to operational performance.

Strong Operations, HSEQ, Sales and/or Marketing experience.

Competencies

• Integrity/Compliance - behaves in a fair, honest and ethical manner toward others; adheres to Company Code of Conduct
• Interpersonal Sensitivity – identifies with and shows understanding or concern for others; values diversity
• Technical – Achieves and applies a competent level of technical and/or professional skill or knowledge relevant to the role, including laboratory operations, sampling processes, and related field activities. Demonstrates the ability to interpret technical data and apply industry best practices.
• Safety Leadership – identifies and corrects conditions that affect employee safety
• Planning & Organizing – priorities: sets stretching but realistic targets 7 deadlines; plans ahead and has a structured approach to work
• Delivery of Results – identifies, confronts and overcomes barriers to successful delivery of results
• Financial Awareness – Demonstrates understanding of the financial implications of decisions, aiming to achieve value and maximize return
• Delegation – allocates role-appropriate decision-making authority and/or task responsibility to others
• Communication 1 – uses tailored communication skills appropriate to circumstances and to achieve required outcomes; negotiates to prevent or resolve conflict in the team/organization
• Developing Others – Plans and supports the development of other skills and abilities to realize their full potential
• Decisiveness – Takes prompt action to deal with all situations; can justify a decision when challenged
• Market & Technology Awareness – Able to interpret market and technology developments and apply insights to product line strategy.
• Continuous Improvement – Demonstrates ability to recognize improvement opportunities and propose solutions that enhance standards, processes, and service delivery.
• IT Proficiency – Competent in the use of Microsoft Office applications (Excel, Word, PowerPoint) and capable of handling technical reporting, data analysis, and documentation to a high standard.
• Technical Sales Presentation – Delivers clear and persuasive technical presentations tailored to customer needs; able to explain complex laboratory and sampling solutions in a commercially relevant way to support business development activities.
  
  

At Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success.

Expro is an Equal Opportunity Employer. Employment decisions relating to qualified candidates are made fairly and consistently. Diversity and inclusiveness is important to our current and future success by providing varied experiences, ideas and insights to inform decisions, identify new approaches and solve business challenges.

The only way to apply for a job at Expro is on our website. For more information around safe recruitment and how we recruit please visit our website at https://www.expro.com/careers/how-we-recruit/safe-recruitment

To apply for this opportunity please click on the 'Apply' button.

Find us at the following