Order Manager
Collins Aerospace
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Date Posted:
Country:
United Arab Emirates
Location:
United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.
Position Role Type:
Unspecified
**UAE citizenship required**
The Dubai Order Manager reports to the IATA II Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.
Primary Responsibilities:
Basic Qualifications:
Preferred Qualifications:
WE ARE REDEFINING AEROSPACE.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Country:
United Arab Emirates
Location:
United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.
Position Role Type:
Unspecified
**UAE citizenship required**
The Dubai Order Manager reports to the IATA II Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.
Primary Responsibilities:
- Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
- Serve as customer’s primary point of contact.
- Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
- Track and measure performance results for airline operators.
- Drive key operational metrics including 98% customer service level.
- Generate quotes and manage account financials in accordance with contractual obligations
- Monitor and expedite core returns to prevent delays in inventory replenishment.
- Participate in monthly metrics review to measure growth and performance.
- Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.
- Provide AOG support outside of business hours as needed, including weekends.
- Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.
- Understand and comply with ITC and import/export regulations.
- Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.
Basic Qualifications:
- UAE citizenship required
- Bachelor’s degree and 5 years of relevant experience OR
- Advance degree and 3 years of relevant experience OR
- In the absence of a degree, 9 years of relevant experience is required
- Possess excellent written and verbal communication skills
- Possess strong organizational and time management skills
- Requires strong analytical skills and attention to detail
- Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision
- Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
- Strong work ethic
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Preferred Qualifications:
- SAP experience is a plus
- The ideal candidate thrives in a fast-paced customer service environment.
- 3-5+ years’ experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
WE ARE REDEFINING AEROSPACE.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Demi Chef De Partie
Millennium Lakeview Hotel,
Dubai
10 hours ago
As a Demi Chef De Partie, your responsibilities include preparing and executing dishes to the highest quality standards, assisting in menu development, and maintaining a clean and organized kitchen environment.Key Job Responsibilities:Prepare and execute dishes according to established recipes and standards.Maintain the highest standards of food quality, taste, and presentation.Collaborate with senior chefs to assist in menu planning and development.Ensure...
Language Lead
TALENTMATE,
Dubai
11 hours ago
Job DescriptionHogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media...
Loss Adjuster - Consumer Lines - Braxtone Group
Qureos,
Dubai
13 hours ago
Main Purpose Of JobThe role focuses on handling complex auto assignments and driving business growth by expanding partnerships with insurance companies, with the goal of increasing Braxtone’s market share in the auto claims sector.Key ResponsibilitiesConducting surveys, vehicle inspection, spot inspection, and investigation by evaluating the claim documents, loss scenarios, and prepare the reports with technical reasoning.Scrutinizing the claim documents and...