Order Taker

Dusit Doha Hotel | Dusit Hotel & Suites - Doha


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Answers the telephone in English in a courteous and friendly manner.
  • Recommends & suggests menus or special offers to guests. Also, double-checks with the guests in regard of their special allergy or medical condition to ensure guests safety.
  • Makes sure to pass on the guest’s orders accordingly and professionally to ensure guest’s satisfaction. Repeats details of guests and their orders to avoid any mistake.
  • Follows up with the guests order to ensure the prompt delivery within timely manner.
  • Have the knowledge of food items, wine and service procedures to deliver the Five-star service exceeding guest expectation.
  • Prepares the mis-en-place (as per Manager’s order).
  • Maintains service stations and operating equipment to maximize the productivity and the smooth flow of operation.
  • Works in co-ordination with all other staff including Kitchen to provide the prompt and professional service to guests.
  • Assists colleagues with general cleanliness.
  • Checks accuracy of all data in “Cashier Balance Report” against the actual invoices.
  • Processes the payment, which may be paid by cash, city ledger or guest folio correctly according to accounting and bank procedures.
  • Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
  • Maintains proper and professional grooming appearance:
  • Hair, short and clean (tied back)
  • Hand and nails – cleaned
  • Uniform – Impeccable
  • Personal hygiene – Immaculate
  • Attends daily briefing and de-briefing as required by supervisors.
  • Participates in all training organized by hotel management to improve the service, skills and knowledge.
  • Reports guest feedback to supervisors to improve the service.
  • Performs other duties as assigned by supervisor.

Report Lines & Communications

  • Reports to the Assistant Room Service Manager/ Room Service Supervisor.
  • Relates to co-employees within service, kitchen and other department in the performance of his/her job.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • Minimum Education of Vocational diploma/ Short Course Certificate in Food & Beverage Services Management or equivalent
  • Exposure in hospitality business is desirable
  • Pleasant personality with good communication and interpersonal skills
  • Computer literate
  • Have excellent English communication skills both in written and spoken

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