Order Taker- Housekeeping
Dusit Thani Mactan Cebu
Date: 16 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Records Housekeeping attendance.
- Keeps an up-to-date record on lost and found items.
- Returns all lost and found items.
- Controls paging and beeper system panel where applicable.
- Handles all guest requests or conveys to the right persons if she cannot handle it herself.
- Updates room status through the telephone or computer.
- Responds promptly and politely to guest telephone inquiries, noting details and following up accordingly.
- Controls guest supplies & cleaning supplies.
- Performs other duties as assigned by Supervisor.
- Performs duties or tasks at the best of his/her ability.
- Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
- Attends briefing or meeting as requested.
- Attends all training requested by the hotel.
- To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.,
- Follows company’s rules and regulation.
- Reports to work in prescribed uniform and well-groomed.
- Reports to the supervisor at the start of the shift to receive necessary instructions.
- Performs duties responsively and professionally according to standards and requirements.
- To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
- Equips him/herself with necessary working tools such as pen and others.
- Greets guests and colleagues politely.
- Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
- To be a good sales person at all times and in a good professional manner.
- Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
- Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.
- Communicates effectively with guest, clients, business partners and staff.
- To be a good sales person to promote hotel’s image and businesses.
- Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
- Establishes and maintains good relations with other staff within the department and between other departments.
- Provides assistant to co-employees within the department and amongst other department in performing task to foster team work and success of the hotel.
- Reports to unit manager or department heads if necessary.
- Communicates to guests in delivering product and service.
- Relates to co-staff in service and supporting departments in performance of work and service to guests.
- Relates to employees of other departments for special functions and activities of the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- At least High Vocational Diploma in any relevant discipline.
- Minimum of 1 year in Housekeeping experience preferred. No experienced is welcome.
- Knowledgeable in administrative or clerical task will be an asset.
- Ability to communicate Basic English.
- Detail-oriented and possess pleasant personality with good communication and interpersonal skills.
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