Order To Cash OTC Specialist
TALENTMATE
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time

Job Description
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 23 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.
Position Statement
Are you a proactive problem solver who thrives in fast-paced, high-performance finance environments? Do you have a track record of driving process improvements, leveraging technology, and optimizing collections?
At RAK COE, we focus on optimizing processes, leveraging technology, and fostering professional growth. As an OTC Specialist, you will take ownership of enhancing efficiency, streamlining workflows, and driving automation, all while expanding your expertise in finance and accounting. You will lead Order-to-Cash operations for hotels across the GCC, ensuring seamless processes, proactively solving challenges, and continuous improvements within the UAE Finance Centre of Excellence (COE).
What will I be doing?
Your role is important and below are some of the fundamental job duties that make your work unique.
What Your Day Will Be Like
Required Qualifications
With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Work Locations
UAE Shared Service Centre Ras Al Khaimah
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Team Member
Job
Finance
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://stories.hilton.com Job Function: Others Company Industry/
Sector: Hospitality
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 23 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.
Position Statement
Are you a proactive problem solver who thrives in fast-paced, high-performance finance environments? Do you have a track record of driving process improvements, leveraging technology, and optimizing collections?
At RAK COE, we focus on optimizing processes, leveraging technology, and fostering professional growth. As an OTC Specialist, you will take ownership of enhancing efficiency, streamlining workflows, and driving automation, all while expanding your expertise in finance and accounting. You will lead Order-to-Cash operations for hotels across the GCC, ensuring seamless processes, proactively solving challenges, and continuous improvements within the UAE Finance Centre of Excellence (COE).
What will I be doing?
Your role is important and below are some of the fundamental job duties that make your work unique.
What Your Day Will Be Like
- Review and verify daily direct bills—Check posted charges for accuracy, highlight discrepancies, and push for resolution, ensuring accurate invoices are delivered in a timely manner.
- Invoice processing—ensuring all charges and credits are correctly posted
- Payment posting—payments received from customers
- Collections & DSO reduction— proactively following up on payments and highlighting problem accounts
- Credit meetings—preparing, leading, and producing minutes documenting discussions and actions
- Month-end responsibilities— preparing bad debt calculations, aging reports and DSO reports.
- Issuing Statement of Accounts —preparing and agreeing statements of account with customers
- Hotel query resolution—providing support for OTC-related queries
- SOX Compliance—Perform balance sheet reconciliations ensuring complete adherence to SOX regulations.
- Drive process improvement & system automation—Identify smarter, more efficient work methods by discovering automation opportunities, optimizing workflows, and challenging conventional practices.
Required Qualifications
- Minimum 2 years’ experience in Order to Cash (proven success in collections, billing, and reporting)
- Fluent in English (written & verbal) – additional languages (French/Arabic) a plus
- System-curious—eager to explore and optimize systems like Navision, OnQ, OA, and Microsoft suite
- Process improvement mindset—always looking for smarter ways to work and drive automation
- Inquisitive & proactive – Willing to learn, ask the right questions, and challenge the status quo by questioning the Why and How.
- Strong communicator—able to liaise effectively with customers, hotel teams, and internal stakeholders
- Detail-oriented & organized—Focused on maintaining accuracy while meeting tight deadlines in a fast-paced environment.
- Accounting knowledge—in particular, OTC processes and best practices
- University degree and/or pursuing accounting certification (ACA, ACCA, CIMA, etc.)
- Experience in hotel finance or a multinational environment
With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Work Locations
UAE Shared Service Centre Ras Al Khaimah
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Team Member
Job
Finance
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://stories.hilton.com Job Function: Others Company Industry/
Sector: Hospitality
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
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Director - Human Resources - Jumeirah Group And Corporate
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
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