Outbound Operations Associate
Careem
Date: 2 weeks ago
City: Dubai
Contract type: Full time
About the Company
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About The Role
You will ensure all customer/store orders are picked, packed, and dispatched within SLAs.
Responsibilities
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About The Role
You will ensure all customer/store orders are picked, packed, and dispatched within SLAs.
Responsibilities
- Plan and execute outbound picking operations across ambient and cold chain
- Monitor picking accuracy, packing standards, and loading.
- Track and establish outbound KPIs (PPH, accuracy %, cut-off adherence, OTIF).
- Coordinate with transport for vehicle loading and dispatch.
- Resolve exceptions (shortages, damages, delays).
- 4+ years in outbound/fulfilment roles.
- Familiarity with last-mile handovers and cold chain handling.
- Strong analytical mindset for productivity tracking.
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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