Outbound Sales Agent - VAS

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Outbound Sales Executive - VAS, you will be responsible for driving the adoption of extended warranty and service contract solutions among managed transaction customers on Dubizzle. Your primary role will be to proactively engage with potential customers over the phone, understand their post-purchase protection needs, and close deals by offering the right warranty and service contract packages. You will play a key role in our value-added services strategy, helping us enhance customer trust, increase attachment rates, and generate incremental revenue from managed deals.

In this role, you will:

• Handle outbound calls to proactively pitch warranty and service contract solutions to customers with managed transactions
• Consult with customers to understand their vehicle usage and aftersales protection needs, and recommend the most suitable packages
• Own the full telesales cycle from prospecting, pitching, objection handling, to closing sales
• Present tailored warranty and service contract offers clearly over calls, WhatsApp, and email
• Cross-sell additional value-added services (where applicable) to maximize customer value
• Build rapport with customers, positioning yourself as a trusted advisor for vehicle ownership protection
• Manage objections professionally, provide clear clarifications, and follow up to ensure conversion
• Coordinate with operations and back-office teams to ensure smooth processing of purchased contracts
• Maintain accurate and up-to-date records in CRM on call outcomes, quotes shared, and contracts closed
• Share daily performance updates and insights with your team manager to improve outreach and conversion strategies
• Consistently meet and exceed monthly sales targets for warranty and service contracts
• Stay updated on product features, pricing, and competitor offers to maintain strong market knowledge
• Provide feedback to improve sales scripts, promotional offers, and overall customer experience
  
  

• Bachelor's Degree in Business, Marketing, or related field (preferred)
• Minimum 2 years of proven success in outbound telesales or call center sales roles
• Prior experience in selling financial products, automotive services, or value-added services (insurance, warranty, service contracts)
• Experience in using CRM Software/Apps
• Familiarity with UAE automotive market and bank finance processes
• Knowledge of customer engagement and retention best practices
• Excellent communication and persuasive selling skills (English required; Arabic/other languages a plus)
• Strong negotiation, objection-handling, and deal-closing capabilities
• Resilient, target-driven, and able to thrive in a high-pressure, KPI-driven environment
• Ability to multitask, manage time effectively, and work with structured pipelines
• Ability to multitask, prioritise, and manage pipeline and time effectively & efficiently
• Target-oriented and strong closer;
• Team player with positive attitude
• Confident under pressure with aggressive follow-up and time management
• Strong customer service attitude, work ethic, and a drive for success
• Have a passion for helping others
  
  

• A fast paced, high performing team
• Multicultural environment with over 40 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development
  
  Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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