Outlet Reservations Manager

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Manage incoming reservation requests via phone, email, and online platforms with professionalism and efficiency.
• Provide guests with accurate information on availability, seating options, and special requests while guiding them through the reservation process.
• Use the reservation management system to accurately record, modify, and track reservations.
• Monitor reservation patterns to optimize table usage and maximize seating capacity.
• Deliver exceptional customer service by addressing guest inquiries, concerns, and special requests in a timely manner.
• Assist guests in choosing suitable dining options based on preferences, dietary restrictions, and special occasions.
• Offer personalized recommendations and suggestions to enhance guests' overall dining experience.
• Collaborate with restaurant staff to ensure smooth seating arrangements and minimize wait times.
• Maintain effective communication with kitchen and service teams to ensure timely seating and service flow.
• Manage and track waitlists, providing guests with accurate wait-time estimates and regular updates.
• Build and maintain positive relationships with regular patrons while creating a welcoming atmosphere for new guests.
• Professionally handle guest feedback and complaints, resolving issues quickly and escalating when necessary.
• Stay updated on restaurant offerings, menus, and promotions to provide guests with accurate and current information.
• Perform administrative duties such as maintaining reservation logs, generating reports, and managing customer databases.
• Assist in organizing and preparing special events and group reservations.
  
  

Qualifications

Your personality counts more than your CV …

• Proven experience in a similar role, preferably in the restaurant or hospitality industry.
• Excellent verbal and written communication skills with the ability to engage with guests professionally.
• Strong customer service and problem-solving abilities.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks in a dynamic environment.
• Proficiency with reservation management systems and software.
• In-depth understanding of restaurant operations and dining etiquette.
• Ability to work well in a fast-paced, high-pressure environment while remaining calm and focused.
• Flexibility to work evenings, weekends, and holidays as required.
  
  

Additional Information

What’s In It For You …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...
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