Outlets Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing:

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• Conduct daily departmental briefings to ensure team members receive all pertinent information.
• Oversee team members to ensure timely and proper completion of tasks according to departmental standards.
• Build relationships with guests, remembering regular patrons’ names and preferences to provide personalized service.
• Address and resolve guests’ complaints and comments tactfully and efficiently.
• Handle all administrative tasks related to cashier/bar operations in accordance with company policies.
• Maintain a department communication logbook and updated notice board.
• Monitor supply levels and ensure no shortages impact operations or guests.
• Ensure outlet and back-of-house cleanliness complies with F&B sanitation and hygiene regulations.
  
  

Qualifications

• Service focused personality is essential and previous leadership experience required
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• At least 2 years’ experience in the same position