Outlets operation manager

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Oversee daily operations in all outlets to ensure smooth and efficient functioning.
• Develop and implement operational policies, standards, and procedures.
• Conduct regular audits to ensure compliance with health, safety, and quality standards.
• Collaborate with the supply chain team to manage inventory, ensuring optimal stock levels and minimizing wastage.
• Lead, train, and manage outlet managers and team members, fostering a productive and positive work environment.
• Conduct performance evaluations, identify training needs, and provide ongoing coaching.
• Facilitate effective communication between the outlets and head office, ensuring alignment on goals and priorities.
• Maintain high standards of customer service to ensure customer satisfaction and loyalty.
• Address and resolve customer complaints or issues promptly, using feedback to improve service delivery.
• Implement strategies to improve customer engagement and build a loyal customer base.
• Set and monitor financial targets for each outlet, analyzing variances and developing corrective actions.
• Review budgets, manage expenses, and ensure cost-effective operations.
• Analyze sales trends and implement strategies to increase revenue and profitability.
• Work closely with the marketing team to plan and execute promotional campaigns.
• Implement and monitor in-store promotions to maximize sales and customer engagement.
• Ensure consistency in branding and promotional material across all outlets.
• Continuously assess and improve operational processes to enhance efficiency and reduce costs.
• Identify areas for improvement and implement new procedures or technologies to streamline operations.
• Regularly review customer feedback and competitor analysis to adjust strategies and offerings.
  
  

Qualifications

• 5 years’ experience in food and beverage management.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication, problem-solving, and decision-making abilities.
• Knowledge of financial management principles and experience in budget management.