Owner Relations Agent - Deluxe Holiday Homes - #57806

PrecisionHire Solutions

Date: 1 week ago
City: Dubai
Contract type: Full time
Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:

As a Owner Relations Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.


  • Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
  • Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
  • Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
  • Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
  • Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
  • Gather pertinent information from potential property owners, facilitating the acquisition process.
  • Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
  • Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
  • Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
  • Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
  • Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
  • Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.


  • Competitive salary Package;
  • Medical Insurance Plan;
  • Air Ticket Allowance;
  • Comprehensive training and support;
  • A dynamic and supportive working environment;
  • A great working environment;


  • Bachelor degree or related field of study
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with the ability to handle inquiries professionally.
  • Proficiency in using CRM software like HubSpot or similar platforms.
  • Ability to multitask, prioritize, and work under pressure.
  • Collaborative attitude and willingness to work with cross-functional teams.
  • Attention to detail and problem-solving skills.
  • Previous experience in a similar role or industry is advantageous.

If you're passionate about fostering strong owner relations and are interested in joining our team at Deluxe Holiday Homes, we invite you to apply and embark on this journey together

This job has been sourced from an external job board.

More jobs on https://www.qureos.com/

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Guest Experience Specialist (Reception) - Front Office - InterContinental Dubai Festival City

IHG Hotels & Resorts, Dubai
13 hours ago
Do you see yourself as a Guest Experience Specialist for InterContinental Hotel Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences...

Housekeeping Supervisor (Female)

Hilton, Dubai
16 hours ago
Housekeeping Supervisor (Female) What will I be doing? As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine inspections of all check out rooms and spot checks of...

Regional Financial Accountant

Move One, Dubai
16 hours ago
Job Description Position Purpose Perform accounting activities in accordance with accounting principles and standards complying with all relevant regulations, laws, and internal reporting requirements for the region assigned Responsibilities / Duties / Functions Tasks Process outgoing and incoming customer and vendor invoices as per internal and statutory requirements. Perform internal control checks on vendor bills such as cost checking in...