P2P Operations Manager (CIS, Russian Speaking)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

We are looking for a P2P Operations Manager to join our team and work closely with multiple departments, including product, support, and marketing. You will contribute to the growth and improvement of CIS P2P marketplace, ensuring seamless operations and an excellent user experience.

What You’ll Be Doing

• Collaborate with the product team to improve the P2P platform by suggesting new features and tracking ongoing product requests.
• Work closely with the customer support team to address and resolve P2P-related inquiries efficiently.
• Manage relationships with merchants, including onboarding new applicants, assisting with social media communications, and facilitating fast issue resolution.
• Conduct ongoing competitor analysis to identify market trends and best practices.
• Gather and analyze user feedback through various channels.
• Identify and report bugs, product flaws, and translation errors for prompt resolution.
• Monitor the marketplace and user reviews, addressing negative feedback effectively.
• Track and analyze key metrics, proactively identifying and resolving potential issues.
• Assist in organizing promotions in the CIS region to enhance engagement.
• Support Telegram channel management, ensuring clear and engaging communication with the community.
  
  
  

What We Look For In You

• Being fluent in English and native Russian is a must. Knowledge of Ukrainian is a plus.
• Knowledge of blockchain, crypto, and P2P payments is preferred
• Familiar with the whole process of P2P operation, able to build merchant trust through service and daily management, not only relying on promotional activities to improve merchant activity
• Organized, meticulous and result-oriented, strong problem-solving & analytical skill
• Strong team mindset and solid work ethic
  
  
  

Nice to Have

• Bonus points if you have previously worked at a crypto exchange!
• Experience working across time zones and cross-cultural teams
• Passionate about blockchain technology and the crypto payments space
  
  
  

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!