Patient Admin Executive

NMC Healthcare


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to Floor Supervisor on daily basis.
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
  • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • To ensure appropriate Billing of Service rendered by patient through HIS.
  • Keeps accurate records of discussions or correspondence with customers.
  • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
  • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
  • Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to Floor Supervisor on daily basis.
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
  • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • To ensure appropriate Billing of Service rendered by patient through HIS.
  • Keeps accurate records of discussions or correspondence with customers.
  • Perform duties of handling Patient /Telephone/Cash/back-office work as specified in the duty roaster.
  • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
  • Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

  • Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a hospital related environment.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
  • Must have exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior phone etiquette skills
  • Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language desirable but not essential.

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