Patient Relations Executive, Hindi Speaker, Discovery Gardens, Dubai
Al-Futtaim
Date: 15 hours ago
City: Dubai
Contract type: Full time
Job Requisition ID: 174833
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Role Purpose
Join HealthHub Clinics by Al-Futtaim, where patient care meets excellence.
As a Patient Relations Executive, you’ll be the first point of contact for our patients, ensuring every interaction is warm, professional, and seamless.
Your role is pivotal in creating a positive healthcare journey—from the first inquiry to the final follow-up.
What You’ll Do
About Al-Futtaim Healthcare
We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Role Purpose
Join HealthHub Clinics by Al-Futtaim, where patient care meets excellence.
As a Patient Relations Executive, you’ll be the first point of contact for our patients, ensuring every interaction is warm, professional, and seamless.
Your role is pivotal in creating a positive healthcare journey—from the first inquiry to the final follow-up.
What You’ll Do
- Be the face of HealthHub: Welcome patients and provide accurate, helpful information.
- Coordinate care: Manage appointments, follow-ups, and ensure timely communication.
- Resolve with empathy: Handle feedback and complaints professionally, escalating when needed.
- Keep things moving: Work closely with clinical and support teams to maintain smooth patient flow.
- Protect trust: Maintain patient records and uphold strict confidentiality standards.
- Guide and support: Assist with insurance and billing queries, and promote HealthHub services.
- Drive satisfaction: Support initiatives that enhance patient loyalty and experience.
- Education: Bachelor’s degree in Healthcare Administration, Business, or related field.
- Experience: Minimum 2 years in a patient-facing healthcare role.
- Skills: Strong communication, multitasking ability, and proficiency in MS Office and healthcare systems.
- Bonus: Knowledge of UAE healthcare regulations and insurance processes.
- Values-driven culture: Respect, Integrity, Excellence, Collaboration guide everything we do.
- Wellbeing first: Wellness days, fitness activations, and preventive screenings.
- Continuous learning: Monthly learning calendars, LinkedIn Learning, and AI Skills Toolkit.
- Career growth without limits: Move laterally, diagonally, or vertically across functions and divisions.
- Global exposure: Opportunities for cross-business collaboration and international assignments.
- Competitive salary aligned with Al-Futtaim Group standards.
- Comprehensive health insurance, annual leave, performance bonuses, and long-service recognition.
- Employee discounts across Al-Futtaim brands and exclusive offers via BlueRewards.
- Wellbeing initiatives and preventive care through HealthHub.
About Al-Futtaim Healthcare
We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”
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