Patient Relations Supervisor | Arabian Center | Al Mizhar | Dubai

Job Requisition ID: 168339

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

HealthHub Clinic by Al-Futtaim at Arabian Center is a ‘community and family clinic’ located close to the surrounding residential communities such as Mizhar, Mirdif, Khawaneej and Muhaisnah to effectively assist the people in enhancing their health and wellness.

With its comfortable environs, state-of-the-art facilities and highly skilled medical staff, the Arabian Center Clinic offers the highest standard of patient care, using the most advanced technology across a vast range of specialities and primary healthcare requirements.

Clinic and Pharmacy at Arabian Center Dubai | HealthHub Clinics by Al-Futtaim

About The Role

The purpose of this role is supervising day-to-day activities of Patient Relations Executives (PRE) and supportUnit In-charge in all aspects of front office functions

You will Oversee and coordinate the PREs department,performance and functions. Constantly update and bring any concerns to the attention of the Patient Experience Manager and Unit in Charge. Ensure that standards set are met, highlight concerns and deviations from the objectives and goals by providing with the necessary evidence and suggest alternative and solutions.

What We Offer:

• Competitive salary, bonus and benefits package.
• Work-life balance and comprehensive benefits, including health insurance, Life Assurance.
• Generous leave entitlement
• Opportunities for professional development and trainin g
  
  

What Qualifies You for the Role:

• Previous customer service experience working in a Clinic or Hospital is essential.
• Significant experience in management of a team of healthcare administrators.
• Significant experience working in healthcare customer care and medical administration/booking administration roles with demonstrated commercial awareness.
• Fluency in English (speak, read and write).
• Arabic speaking skills will be an added advantage.
• Excellent Computer Literacy skills is required.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.