Pega Production Support
Virtusa
Date: 5 hours ago
City: Dubai
Contract type: Full time
About Virtusa
Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
Why would you not like to be part of this exciting and award-winning team? Don’t listen to us, listen to our customers.
(https://www.youtube.com/watch?v=JrDNtTLKkPc; & https://www.youtube.com/watch?v=MhzhZt1GJvM)
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state-of-the-art technologies throughout your career with us.
Role: Pega Architect
Skill: Pega with KYC CLM/ Smart Investigate or CDH framework (anyone) with Production support
Description
Pega – Production Support
Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
Why would you not like to be part of this exciting and award-winning team? Don’t listen to us, listen to our customers.
(https://www.youtube.com/watch?v=JrDNtTLKkPc; & https://www.youtube.com/watch?v=MhzhZt1GJvM)
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state-of-the-art technologies throughout your career with us.
Role: Pega Architect
Skill: Pega with KYC CLM/ Smart Investigate or CDH framework (anyone) with Production support
Description
Pega – Production Support
- Experience leading a Pega application production support with Pega CSSA/ LSA certification.
- This position is a hands-on technical role primarily handling applications built on CLM KYC Framework/ Smart Investigate Framework.
- Extensive experience with debugging tools (Tracer, CB, Live UI).
- should have experience with CDD, EDD, FATCA, CRS related requirements.
- Should have knowledge on the DP, DT, Decision rules of pega, Activity all Integration related requirements, if it is well - known about Kafka related requirements should be an added advantage.
- Provide application support in accordance with standard guidelines within the agreed SLAs.
- Debug and identify production issues by analysing code and reproducing the issue in lower environments.
- Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues.
- Review service trends, identify themes, communicate risk and propose technical solutions.
- Monitor performance trends, system stability and trigger preventive actions.
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