People Operations Generalist

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Step into the realm of Deliverect's People Experience Department—a vibrant ensemble of passionate and innovative professionals wholly dedicated to crafting a workplace where every individual feels valued, supported, and inspired to unleash their best work. We transcend traditional human resources functions, delving deep to build meaningful relationships with our employees, understanding their needs, and developing programmes that truly leave an impact.

Our commitment is unwavering. We're not just here to manage resources; we're here to create a workplace where everyone, regardless of background or experience, feels not just welcomed but celebrated. It's a community where individuality is not just accepted but embraced, creating an environment where you can truly thrive.

Diversity and inclusion aren't just buzzwords for us; they're the heart of our mission. From initiatives to training programmes, we champion an inclusive workplace that supports the growth of every employee. Because, in our eyes, our people are our greatest asset. Through dedication and mutual commitment, we invest in their growth and development, ensuring that our compensation packages not only offer support but also serve as launching pads for employees to excel in their careers. Welcome to a team that doesn't just manage people; we oxidise their potential for excellence.

Your Impact

Due to our fast-growing team in our Dubai office we are seeking a People Experience Generalist. As part of the Global HR Team, you will be tasked with supporting the full employee life cycle, building relationships with stakeholders, supporting change management, and driving the company culture within the team.

As the go-to person in the office, the role will also require you to manage office issues, keep employee files on track, manage company policies, and use your knowledge of Dubai labour legislation.

A Typical Day

• Manage employee onboarding and offboarding in line with local regulations and ensure compliance with company standards.
• Drive the company culture by leading initiatives that promote inclusivity and reflect the diverse backgrounds of team members.
• Build strong relationships with stakeholders, acting as the connection between teams, managers, and employees.
• Provide timely support for employee inquiries, leveraging tools like Slack and Jira to manage and track requests.
• Maintain accurate and compliant employee data within the HRIS system (Hibob), ensuring precision and up-to-date records.
• Support key HR priorities on a local and global scale, aligning HR initiatives with broader business objectives.
• Lead regional initiatives to improve the workplace experience, ensuring hybrid and remote workers feel equally supported.
• Contribute to global HR projects, such as enhancing onboarding processes or developing employee engagement strategies.
• Evaluate and implement benefits, such as health insurance, in collaboration with the Rewards & Payroll team to ensure competitive offerings.
• Analyse and report on key HR metrics, including employee retention rates and workplace satisfaction scores, using tools like Google Suite and Hibob.
• Drive office management functions, ensuring a well-organised, efficient, and smooth-running workplace, including event organisation and vendor coordination.
• Balance multiple tasks, including onboarding new hires, managing payroll issues, and coordinating office events across your designated regions.
• Monitor and respond to Jira tickets related to HR, payroll, and workplace experience, ensuring all issues are resolved promptly.
• Manage your role in a flat and matrix organisation, balancing priorities effectively and responding to a high volume of HR administration and facilities requests.
• Advise in a calm and organised manner, ensuring clarity and professionalism in all interactions.
  
  

Your Expertise

• 3-5 years experience in HR Operations and Support
• Excellent communication and interpersonal skills
• Previous startup/scale-up experience
• Proven track record of managing HR processes such as onboarding and employee relations across multiple regions.
• Experience working in a multicultural environment with a deep understanding of cultural nuances in HR practices.
• Hands-on experience with Dubai labour law and willingness to learn other legislations.
• Basic knowledge of payroll and visa relations across UAE.
• Proficiency in English is an absolute must. Arabic is a plus.
• Proficient in HRIS systems (Hibob preferred), with a strong ability to manage employee data and generate reports.
• Advanced knowledge of Google Suite and basic proficiency in Jira for project management and issue tracking.
• High proficiency in Slack for communication and collaboration across teams.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of building rapport with employees at all levels and across different regions.
• Experience with performing office management functions for the on-site office, including event organization and ensuring everything runs smoothly.
• Ability to manage, prioritize, and respond to a high volume of queries and requests for HR administration and facilities
  
  

Additional Information

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Dubai office and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential. Fluency in Arabic is a strong plus.
• Candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
  
  

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [email protected]. Join Deliverect, a workplace where culture meets career advancement.