People Operations Specialist

Why qlub

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The role

As People Operations Specialist, you will own and execute the day-to-day people operations that keep qlub running smoothly across multiple regions. This role is highly operational and hands-on, with responsibility for employee lifecycle management, onboarding and offboarding, HR systems and documentation, engagement initiatives, and support for junior-level recruiting.

You’ll work closely with stakeholders across the PeopleOps department to ensure our people processes are scalable, compliant, and consistently executed as we continue to grow globally.

What you’ll be driving:

Recruitment & Onboarding

• Support full-cycle recruitment for junior roles including sourcing, screening, scheduling, and candidate experience coordination.
• Conduct reference checks, background verifications, and pre-employment documentation & uploading this to the relevant portal
• Maintain, update & monitor the Applicant Tracking System (ATS) with recruitment metrics and any action points that are required.
• Own new-hire onboarding end-to-end: access setup, equipment coordination, Day-1 experience, and check-in cadence.
  
  

People Operations

• Maintain accurate and up-to-date employee data and HR documentation across all regions via the HR systems.
• Provide day-to-day HR operational support to employees, including benefits questions, policies, and general HR inquiries.
• Partner with key stakeholders on people initiatives including system upgrades, digitalization, automation, process improvements, efficiencies, and global people operations projects.
• Own offboarding end to end, including exit interviews and manage smooth, compliant offboarding processes.
• Assist in resolving employee relations issues confidentially and effectively.
• Support the implementation of performance appraisal processes (mid & year-end).
  
  

Engagement & Employer Branding

• Manage employee engagement initiatives, including eNPS surveys, reporting insights, and supporting follow-up actions.
• Support the development and maintenance of qlub Academy, including onboarding content, internal learning modules, and training workflows.
  
  

Qualifications

• Relevant degree in Human Resources, Business Administration, or related field.
• Fluency in English is a must.
• Understanding of HR operations, onboarding, employee lifecycle management, and compliance.
• Experience in supporting recruitment processes, conducting screenings, and managing documentation.
• Experience working in fast-paced environments, preferably in startups or scaling global organizations.
• Strong communication, organizational, and stakeholder management skills.
• High attention to detail, confidentiality, and a proactive problem-solving mindset.
  
  

What We Offer

• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.
• What we offer
• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization
• Drive growth and tailoring of fast-evolving new products and features
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
  
  

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.