Permanent - Customer Experience Executive - Mall of the Emirates

MAIN RESPONSIBILITIES

Customer Service:

• Provide professional and warm welcome to the customer and acknowledge them as soon as they enter the store.
• Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store.
• Invite and accompany our customers to discover the store and its artworks.
• Redirect the customer to the relevant department when needed (i.e. after sales, exchanges and return)
• Inform the clients about the approximate waiting time to be attended by a client advisor.
• Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor available.
• Ensure a professional farewell to the customer.

Team work:

• Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving
• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
• Share positive ideas and experiences with colleagues.
• Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers.
• Follow up on all details of after-sales service.
• Be involved in the store and ensure that the boutique is always tidy.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.