Permanent - Customer Experience Executive - Dubai Mall

Hermès


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Main Responsibilities

  • Greets customers including answering phones and directing customer inquiries to appropriate party
  • Answers routine billing questions/issues from customers
  • Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits
  • Completes, processes, and maintains applicable paperwork and records. Manage the daily till (Cash/Deposit) and till procedures. Handle goods and deliver them to the clients.
  • Optimize greeting (Greetings/Department at the end of the sales transaction)
  • Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service. Provide on the job training to the junior cashiers
  • Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines
  • Ensure register/counter areas are neat and stocked with necessary supplies
  • Identify prices of goods using memory or scanner
  • Enter transactions in the cash register and provide customers with the total bill
  • Sort and count currency and coins
  • Issue receipts and change to customers
  • Count money at the end and beginning of each shift
  • Process credit card and check payments
  • Perform the duties of customer service representative when required
  • Assist in stocking shelves, rotating merchandise, and marking prices
  • Open and close tills

Requirements

  • Excellent oral and written communication skills
  • Detail oriented and highly observant
  • Ability to multitask
  • Possesses strong mathematical skills
  • Cash handling experience preferred
  • Proven good customer service background
  • Professional behavior

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