Permanent - Operations Director
Hermès
Date: 2 days ago
City: Dubai
Contract type: Full time
Key Responsibilities
Facilities and Store Planning
Retail Operations
Asset Protection
- Set and maintain standards for operational excellence
- Lead, coach, mentor and manage the operations teams to ensure goals are achieved
- Provide leadership and vision to all functions within the operations department
- Identify and proactively manage any poor performance issue using appropriate company policy
- Develop and manage short and long-term strategic goals for the Operations Department in coordination with the teams managers
- Communicate strategic goals and achievements to relevant internal stakeholders
- Define a retail supply chain strategy for the region in collaboration with the Managing Director and the Operations HQ team
- Be proactive in anticipating future challenges and suggest transformation plans accordingly
- Ensure a smooth inbound/outbound flow from the regional distribution center
- Supervise and ensure a smooth relation with our third-party logistics and monitor their performance
- Ensure that the replenishment flows are adequate with our retail sales and the stock levels in our stores
- Provide a strong and reliable support upstream for our stores
- Supervise special inbounds and operations for events
- Streamline processes across the region to ensure seamless service
- Provide monthly reports of the distribution center activities
Facilities and Store Planning
- Ensure that the stores' assets are fully functional and maintained regularly
- Organize, manage and control the reactive maintenance of the stores
- Ensure and supervise the preventive maintenance plan implementation
- Monitor maintenance contracts performance
- Provide overall management direction for the stores' projects, realizations, renovations and reinstatements
- Monitor and ensure that the work performed by field staff and construction firms are in compliance with design specifications and with the local policies and regulations
- Ensure fluid communication with all stakeholders including Top Management
- Strengthen the collaboration with Hermès Paris and HMESA
- Ensure proactiveness in minor works suggestions in all the stores
- Provide monthly reports of all the facilities activities
Retail Operations
- Define a retail operations vision across all locations, while onboarding all stakeholders
- Ensure the improvement of the operational standards for the stores
- Visit all stores regularly and ensure that they maintain operations standard and follow the policies, procedures and processes in place
- Supervise and organize the implementation and training of new processes and tools in the stores in compliance with the group strategy
- Implement KPIs in line with Hermès Paris to monitor the stores' back-office activities
- Ensure that the back-office teams in the stores are in control of their stock and support them proposing ways to better manage the operations
- Provide monthly reports of the stores' back-office activities
Asset Protection
- Identify, recommend, and implement systems to minimize loss of merchandise
- Ensure coaching and training of the stores' teams on loss prevention procedures and processes
- Organize store audits and self-assessment reviews
- Ensure ongoing CCTV footage review and analysis of high risks
- Monitor the stores' reports on stock activity and supervise investigations of loss merchandise
- Streamline processes across the region
- Schedule and supervise cycle count and financial inventories for each location
- Provide monthly stock reports for each location
- Strong experience in Store Operations
- Strong experience in Supply chain, preferably from a retail background
- Solid managerial experience
- Strong communication skills (ability to embark)
- Large-scale project management skills / team-player, ability to coordinate various stakeholders
- Retail and service-oriented
- Rigorous, structured, organized and reliable
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